Acruto quit working after last update

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This topic contains 17 replies, has 2 voices, and was last updated by  Luella Nelson 2 months, 3 weeks ago.

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  • #8571

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    Ryan Willis

    Purchased AcrutoSync a while back and after installation, worked just fine to approximately a week ago or so. Now I get a message that says that “Acrotosync has stopped working” when I try to run it.

    Running Windows 7 Pro with Outlook 2016. Help!!

    #9121

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    Paul

    I sync over a home network, and, as above sync failed for no obvious reason. The above strategy failed. Akruto support [who are excellent, in my view] suggested turning mobile data off. Sync restored. Phew!!!
    Interestingly, subsequent syncs with mobile data back on have also been fine. Clearly a strategy worth trying if there is an unexpected failure over wifi.

    #9601

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    Luella Nelson

    Same problem here, only not after an update; just after not turning my computer on for a few days.

    Can’t force a sync with my Android. It changes the displayed date of the most recent sync on the Microsoft Exchange Account screen on the phone, but it doesn’t change any data.

    The only suggestion support had was to TURN OFF MY FIREWALL!!!!!!!!

    Are they serious? Do they really think users will want to keep their firewalls disabled just to sync their data?

    Why would it suddenly become necessary to operate without a firewall when Akruto synced successfully with the firewall in place before?

    And, BTW, when I tried disabling my firewall temporarily, Akruto still did not sync. It was useless advice. Ditto for the program.

    So I turned my firewall back on and am cancelling my account with Akruto.

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