Contacts and calendar will not sync

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This topic contains 1 reply, has 2 voices, and was last updated by  Akruto Support 2 months ago.

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  • #9646

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    Adam

    <p>I have been using AkrutoSync since 2014-2015 and upgraded phones last December. It has always run great. However; my last successful sync was 9/13/2017. I do not see any error messages on the screen nor on my device. Attempting to sync manually from the phone spins for a fraction of a second and says it finished, yet nothing is updated.</p>

    <p>The AkrutoSync window on the desktop does not update its status and still shows 0 sent/received for both calendar and contacts. AkrutoSync version is 5.2.26</p>

    <p>I am running Outlook 2016 through Office Professional Plus version 1707 build 8326.2096 on Windows 7.</p>

    <p>I am using a Samsung Galaxy S7 SM-G930V with Android version 7.0 on Verizon.

    #9648

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    Akruto Support

    Moderator

    Hi Adam,

    Thank you for choosing AkrutoSync.

    Please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF.

    3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

    We will wait for your response.

    Regards,
    Brian Tan

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