Second AkrutoSync Account Failed to Sync after License Purchase

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  • #9677

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    Timothy Hart

    I downloaded your free trial version to two Windows 10 PCs and configured two separate, new Moto G5 Plus phones (Android Nougat). Once configured, they both synced flawlessly. I just purchased and activated paid MultiUser licenses. My phone performs without problems. The second phone displayed sync errors for both Calendar and Contacts. Because nothing else worked, I deleted the AkrutoSync Gmail Exchange account and reconfigured it using the same settings. Now I get the message “Couldn’t open connection with server.” Please help.

    #9678

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    Akruto Support

    Moderator

    Hi Timothy,

    Could you please repost your forum topic via email to support@akruto.com

    To better assist you, we need to verify the following:
    1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?

    2. The latest screenshot of AkrutoSync’s current screen from your computer

    3. For the phone that synched > What is the model number (Settings > About phone/device > Model number) of your Motorola Android phone? What is the Android version of your Motorola Android phone (Settings > About phone/device > Android version)?

    4. For the computer that synched >Are you using Outlook 2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

    5. For the phone that did not sync > What is the model number (Settings > About phone/device > Model number) of your Motorola Android phone? What is the Android version of your Motorola Android phone (Settings > About phone/device > Android version)?

    6. For the computer that did not sync >Are you using Outlook 2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

    If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
    1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
    Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

    2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

    3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

    4. Attach the screenshot that you saved as a reply to this email.

    Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

    For AkrutoSync version 5.2:
    The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

    Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

    We will wait for your email.

    Regards,

    Alfredo Delola
    AkrutoSync

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