Samsung Kies not working? We have a solution.

Samsung Kies not working? We have a solution.

Samsung Kies, an app that syncs Outlook, music and photos with the Android phone and updates software, comes up often in discussion forums. But not in a good way. Most of the time, people are asking for help because Kies is not working. They’re either doing Kies troubleshooting or they want to find a Kies alternative that can sync Outlook contacts, calendars and tasks with an Android phone.

Its problems occur with all versions. Currently, there’s version 3 for devices running Android 4.3 and Android 4.4 and version 2.6 for devices running older versions of Android that launched before September 2013.

Here are some of the problems users have reported:

  • Doesn’t sync.
  • Kies not connecting. (Can’t connect the phone to the computer.)
  • Doesn’t recognize the Android device.
  • Won’t install.
  • Doesn’t sync at all or partially syncs data.
  • Displays error messages.
  • Says there’s no default email client.
  • Won’t launch.
  • Causes Wi-Fi to disconnect. (Fixing it has prevented Windows Updates from installing.)

Some users report that customer service isn’t helpful for Samsung Kies troubleshooting. Others post detailed and cumbersome workarounds, which sometimes only solve part of the problem. With AkrutoSync, you won’t have these problems.

AkrutoSync is a Samsung Kies alternative that works with Galaxy S5, Galaxy S4, Google Nexus 5, Google Nexus 4, Samsung Galaxy Note 3, Motorola Droid RAZR, HTC One and other Android devices.

AkrutoSync reliable alternative to Kies

You’ll be able to sync your contacts, calendar and tasks automatically, completely, wirelessly and securely without going through the cloud. You won’t need a USB cable to make it work.

Some of our customers switched to Akruto after becoming frustrated with Samsung Kies not working. In his AkrutoSync review, Paul S writes, “Up to my neck with Samsung Kies. So glad I found this easy to use product.”

One user who updated to Jellybean 4.3 on a Galaxy S4 ran into Samsung Kies problems and synchronizing Outlook contacts, calendar and tasks became impossible. In searching for a Kies alternative, he learned that most were buggy and some users recommended AkrutoSync after trying other options. “It works faultlessly, in near real time, and reliably in both directions,” he writes.

You can try AkrutoSync free for seven days. This way you can see if it’s a fit for you and how it works without making an investment. AkrutoSync costs only $24.95 — a one-time purchase. No annual fees. No upgrade fees. Even after you buy it, you won’t have to download it again. All you’ll need to do is enter a registration code and you’re set.

If you’d like to watch a video of how AkrutoSync works, please check out the How to Sync Android phones with Outlook video.

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  • EKM July 2, 2014 at 5:39 pm

    Glad I never bothered with Samsung Kies. Tried a few apps and Akruto works for me. Like that it’s automatic and doesn’t use the cloud.

  • Kelly Martin July 11, 2014 at 9:49 am

    Yikes! Kies sounds like a nightmare. Thanks for letting us know about it. I did a search on Samsung Kies and it’s unbelievable how much trouble it is. Free isn’t worth this.

  • John A July 16, 2014 at 4:27 pm

    But Samsung Kies doesn’t just sync Outlook. It also syncs media. If I use AkrutoSync, how will I sync other things?

    • Akruto Support August 2, 2014 at 12:16 pm

      John, just connect your phone to your computer via USB and your computer will see it as a media device and let you transfer media. If you install (but do not use) Kies, your phone will also appear as a drive when you plug it in, so that you can browse all your files. This works because when you install Kies it also installs USB drivers that make your phone appear as a drive.

  • Richard July 17, 2014 at 10:28 am

    What would I need to do to remove Kies and start using Akruto?

    • Akruto Support August 2, 2014 at 12:20 pm

      Richard, you can use Kies to remove previously synced contacts, event and tasks from your phone. Then install AkrutoSync and follow on-screen instructions to set it up. It only takes a few steps and AkrutoSync guides you step by step. You do not need to uninstall Kies.

  • Johannes August 1, 2014 at 2:37 pm

    I had Samsung Kies problems. Spent too much time trying to fix problems. Found alternative in Akruto and it has worked great since.

  • Barney March 10, 2015 at 6:27 am

    How is it that a company the size of Samsung, can make such a significant mess of a relatively simple process ? The whole benefit of the tech, is to sync data and be mobile .. Kies drops calender items (you can see where that leads), and is sooo slow.
    I have tried Samsung help .. 1 week to get a call back and then denial …. useless.
    How do I know that your product is any better ?

    • Akruto Support March 11, 2015 at 10:35 am

      Thank you for your comment. We offer a 7-day free trial for you to see whether AkrutoSync is right for you. If you need help, you can always get in touch with our support by selecting “Support” from the menu at the top of every page on this site.

  • 2101bob June 10, 2015 at 7:01 pm

    I have a new GT-C3590, so just tried Kies again (it failed some time back!). It now says I have No Contacts …
    Would Akruto enable me to see and sync contacts? I really hate Outlook, so just want something to use between the phone and PC (Nokia Suite does it, so why not anything else?). Thanks

  • shamsuddin June 27, 2015 at 5:01 am

    this publisher has been blocked from running software on your machine

    • Akruto Support July 1, 2015 at 10:24 am

      Hello, Shamsuddin. It sounds like you are getting an error of some sort, but we’d need more detail to help. Are you trying to install Kies? Trying to use it after installation? Is it Windows or some antivirus software that shows the error? Fee free to contact our support and they’ll be happy to help you.

  • Vasu Gupta June 29, 2015 at 6:28 pm

    I have a problen that when i open samsung kies….it displays that kies has stopped working
    and says window check online for a solution but when i click check it stops ansd close ……so please help me….

    • Akruto Support July 2, 2015 at 5:43 pm

      Vasu, it is one of the common problems with Kies. You can check if a newer version of Kies is available; perhaps it will work better for you.

      Or give AkrutoSync a try. You may find it much easier to work with thank Kies. and if you need help, just click the support icon at the top of any page and we’ll be hppy to help you.

  • thechocolatediva August 12, 2015 at 11:43 am

    I backed up all of my contacts, MY CALENDAR, etc. using Kies3… now Kies3 won’t start… if I switch to AkrutoSync, can it read the backup files from Kies3 on my notebook and transfer them to my Galaxy S5?

  • Mark M. November 22, 2016 at 11:21 am

    I am moving from the Samsung S5 to the S7, the old S5 the touchscreen is not working. I need an option like Kies to get the data off the old phone, but each time I connect the phone to Kies, it says it is locked, which it is not. I have never had a numeric lock code on the phone. What options do I have to sync the old phone with Kies?

  • Beth S. November 14, 2017 at 12:43 pm

    Samsung Kies isn’t free: it cost me so much time, energy, and frustration. I put up with it too, too long (picture full speed sprinting into a brick wall. Picture it again. Picture it again. You get the picture). I am kicking myself for not switching to AkrutoSync sooner. This solution is so effortless it is almost unbelievable. Great product!!

    • Akruto Support November 15, 2017 at 2:17 am

      Thank you, Beth.

  • Roland Winter August 15, 2022 at 7:05 am

    I am using two different phones, iPhone 13 Pro and Samsung Galaxy S21. Can I connect both to my PC and Akrutosync at the same time?

    • Akruto Support August 15, 2022 at 10:42 am

      You can use AkrutoSync for both of your phone. You will need to install the AkrutoSync app on your computer or laptop where Outlook is installed. Then click “Configure AkrutoSync” in the app. It will guide you through setting up sync with your first phone. Then click “Configure AkrutoSync” again. It will guide you through setting up sync with your other phone. The app provides step-by-step instructions and screenshots to make the process easy.