Akruto stopped working

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  • #71778




    Akruto has just started showing the message: There was an error intitializing AkrutoSync. If the problem persists, please contact Akruto for support.

    I am using Windows 11 and an Apple iPhone 13 Pro Max.
    The iPhone has just had an update (17.2.1) if that’s relevant.

    I have tried deleting the account and resetting it to no avail. It was working fine up till now.





    Well, no thanks to you guys but it seems to have started working again.



    Akruto Support


    Hello Phil,

    We are sorry that we missed your initial posting. I would like to offer assistance to you figure out what has caused this problem. If possible, please send us the AkrutoSync log file via email to support@akruto.com so we can check.

    To get the logs, open AkrutoSync then click Open Data Directory. This will open a folder. Close AkrutoSync by right-clicking the AkrutoSync icon from the task bar and choose “Quit AkrutoSync”.

    Next, go back to the folder that opened and open the logs folder. Look for the latest log file which is a text file and send it to us via email.

    Raphael Gonzales
    Technical Support Specialist

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