Duplicate Calendar Entries

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    Michael Adams


    I have a Blackberry Key2 and am getting duplicate calendar entries and contact entries on My Key2.

    I think that I have too many accounts set up, but I am unsure which ones to delete if any.

    I am using:
    Outlook 2007 desktop
    hosted IMAP email with my own domain name(not google)
    Windows 7 Professional

    On my Blackberry I have Blackberry:
    Hub+ accounts for both my email and AkrutoSync
    Exchange accounts for both my email and AkrutoSync

    Are they both necessary? If not, which one would I delete?




    Akruto Support


    Hi Michael

    One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization.

    Here is a link that may help with exporting data. Keep in mind that because the contacts from Outlook have already synced over the phone, you may experience duplicates. The easiest way to avoid this is to remove the Exchange account from the phone as this will remove all contacts, calendar, tasks and notes that synced with AkrutoSync from the phone. Once you have the existing contacts imported in Outlook then you will have to configure AkrutoSync again.


    You can also skip the wiping of the data on your phone. You need to hide the data saved under different account in the contacts and calendar app on your phone and make sure that it is only displaying the data from the AkrutoSync Exchange account. This way, you will get rid of the duplicates from appearing on your phone.

    Raphael Gonzales
    Technical Support Specialist

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