[SOLVED] Failure to sync

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  • #8462

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    Paul; Chanin

    Guest

    I have links between Outlook on my PC and two Android devices (phone: Galaxy S5 and tablet: Galaxy S2). Both worked well for some time via domestic wifi but since returning from 5 weeks away, the tablet works but the phone doesn’t. Have tried forcing sync from both ends. Have checked correct calendar being synced (not syncing other applications). IP address and username are correct. What else can I do?
    Up to now have been extremely pleased with this but it is useless to me if I can’t get it to work reliably.
    Advice please.
    Thanks, Paul

    #8476

    Reply

    Chris Gan

    Guest

    Hi Paul,

    We’re sorry to hear about your sync issues after getting back.

    The first thing we would consider checking is your network connection. Since you are syncing via home network, you may need to temporarily disable your mobile data to make sure the request is routed through the right connection (which should be the wi-fi connection on your phone). After disabling this, restart the phone, for good measure, then try to force a sync again.

    If this fails, you can email us at support@akruto.com for further troubleshooting steps.

    Hope this helps and solves your problem.

    #9621

    Reply

    Jan Gilbert

    Guest

    I just converted to the paid version of Akruto sync and now my calendar is not syncing. My contacts are though.</p>
    <p>I put an event in my Outlook calendar, and it is not showing up on my Samsung S7 edge. Contact did. Calendars and contacts were syncing prior to getting the paid version this morning. I have tried the forced sync, and it is showing all are synced on my phone, but showing calendar not synced when I look at the PC version of Akruto.

    #9679

    Reply

    Stephen J Orlowski

    Guest

    I tried to install the free trial first but immediately upon installation it indicated that my free trial had expired. This was frustrating but I bought the program anyway.

    I set up the sync to my Outlook at it says it synced my contacts (5094 of them). As instructed, I had deleted the contacts from my Samsung 8+ phone first. The Akrutosync window says they were sent and it says successful but they are not on my phone.

    The Calandar Sync said it had sent 5 and in progress but it never seemed to move. I manually requested sync from my phone by telling them to sync now and it went to 10. Repeated numerous times and each time 5 more went. When I look on my phone I can see some appointments have transferred.

    #9680

    Reply

    Akruto Support

    Moderator

    Hi Stephen,

    Could you please repost your forum topic via email to support@akruto.com

    To better assist you, we need to verify the following:
    1. The latest screenshot of AkrutoSync’s current screen from your computer

    2. Are you using Outlook 2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

    If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
    1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
    Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

    2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

    3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

    4. Attach the screenshot that you saved as a reply to this email.

    Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

    For AkrutoSync version 5.2:
    The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

    Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

    We will wait for your email.

    Regards,

    Alfredo Delola
    AkrutoSync

    #10379

    Reply

    Lex

    Guest

    When I force the sync from my Galaxy Tab E to my PC running Windows 10, which is where my Outlook resides, the sync reports “Success” on the Akruto screen for Calendar, Contacts and Tasks. When I open Outlook, nothing has synced. This just started happening in the last few months. If I make a change to the task on my Tab E and then change it back again, a few minutes later I can watch the update on my PC. Any suggestions?
    Thanks.

    #10384

    Reply

    Akruto Support

    Moderator

    Hi Lex,

    Could you please email the following to support@akruto.com :
    1. The latest screenshot of AkrutoSync’s current screen from your computer
    For AkrutoSync version 5.2:
    The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

    Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

    2. What is the model number (Settings > About device > Model number) of your Samsung Android tablet? What is the Android version of your Samsung Android tablet (Settings > About device > Android version)?

    3. Are you using Outlook 2003 / 2007 / 2010 / 2013 / 2016 / Office 365 with Outlook 2013 / 2016 on a Windows XP / Vista / 7 / 8 / 8.1 / 10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

    We will wait for your response.

    Regards,

    Alfredo Delola
    AkrutoSync

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