Outlook 2016 email marked as read when they should not

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    Arno Pilz


    Hi, I have purchased Akruto and sofar it works well, but just a few minor issues:

    – new email in Outlook 2016 get marked as read after a few seconds even though I have not opened the email in Oultook 2016 (PC) or on my Priv. In Priv they show properly mared unread and remain so, but Outlook has this problem. It started after using Akruto, hence me asking. I have it setup as a Wifi sync, so it uses an exchange account in Priv to sync with PC. Is this a know bug and is there a solution? (I have already looked at MS forums and made sure outlook is set to mark item as read when viewed in reading pane).

    – sometimes I need to manually purge a sync and do this by going to teh exchange email account settings and sync from there. Surely, there must be a solution with a simple button on either the PC or Priv?

    many thanks



    Akruto Support


    Hi Arno,

    Thank you for using AkrutoSync. AkrutoSync synchronize your contacts, calendar, tasks and notes between Outlook and your devices, it does not sync nor affects emails be it in Outlook on the computer or Outlook Android mobile version.

    For automatic syncing, the sync is initiated by the phone which looks for new data every 15-35 minutes, this is the set sync interval. There is not a real way to tweak this setting. If AkrutoSync is open and the phone is still connected to the Wi-Fi, the sync will eventually push the changes. You will need to have AkrutoSync running for a sync to occur. It will also work with the AkrutoSync window minimized.

    For Frequently Asked Questions: https://www.akruto.com/f-a-q/
    For User Guide: https://www.akruto.com/user-guide/
    For Forums: https://www.akruto.com/forum/
    For Android: https://www.akruto.com/forum/android-devices/
    For Blackberry: https://www.akruto.com/forum/android-devices/blackberry-powered-by-android-priv-dtek50/

    Alf Delola

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