Synch from Samsung S9

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    Cannot sync contacts, calendar, tasks from Samsung S9 to Outlook Windows 365 after following instructions on web site



    Akruto Support


    Hello Marc,

    For clarification, are you trying to sync the data from your phone to your Outlook initially? The initial sync will be from Outlook to Phone. Anything added to the phone AFTER the initial sync will sync back to Outlook. Any data on the phone BEFORE the initial sync will stay on the phone.

    With this said, your Outlook must have all the latest data before you configure AkrutoSync. If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

    Here is a link that may help with exporting data Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

    I hope this helps.

    Raphael Gonzales
    Technical Support Specialist

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