Mobile Support Resources

This is a roundup of all technical support and related resources to help you solve problems with your mobile, phone, tablet, and other devices.

Wireless service providers

Phone and service providers are a good place to start since they customize cellphones and add their own apps. Those that have forums often reply quickly because they have employees standing by to answer questions. Some options, like chat, may require deactivating ad and privacy blockers.

AT&T

Support center: http://www.att.com/esupport/index.jsp
Forums: https://forums.att.com/
Call: 800-331-0500 (7 am – 10 pm local time)
Live chat: http://www.att.com/contactus/index/wireless.html?tab=1
Twitter: @attcares (https://twitter.com/attcares)

Cricket

Customer support: https://www.cricketwireless.com/support
Call: 800-CRICKET (274-2538) or 611 from your phone (6:30 am to 12 am ET)
Live chat: https://www.cricketwireless.com/contactus

Metro PCS

Support and FAQs: https://www.metropcs.com/support.html
Call:
888-8metro8 (888-863-8768) or *611 from MetroPCS phone

Sprint

Support pages: http://support.sprint.com/support/#!/
Forums:
https://community.sprint.com/
Call: 888-211-4727
Live chat: Look for chat icon

Ting Help Center

Help center: https://help.ting.com/hc/en-us
Forums: https://help.ting.com/hc/communities/public/topics
Call:
855-846-4389 (Weekdays 8am to 1am ET; Weekends 8am to 8pm RT)
Live chat: Look for chat link on pages

T-Mobile

Support topics: https://support.t-mobile.com/
Forums: https://support.t-mobile.com/community/community
Call: 877-746-0909 or 611 from T-Mobile phone (3 am to 10 pm PT)
TTY: 1-877-296-1018 (3 am to 10 pm PT)
Live chat: https://support.t-mobile.com/community/contact-us

Vonage

Support site: https://support.vonage.com/
Forums:
https://community.vonage.com/pages/home
Call: 866-243-4357 (8 am to 2 am ET)
Live chat: https://support.vonage.com/app/contact_us/
Email: https://support.vonage.com/app/ask/incidents.c$contact_reason/Contact_Us
Twitter: @vonage_voice (https://twitter.com/vonage_voice)

U.S. Cellular

Support home: http://www.uscellular.com/support/index.html
Call: 888-944-9400 or 611 from U.S. Cellular phone (6 am to 11 pm)
Email customer care: https://www.uscellular.com/uscellular/support/contact-us/consumer.jsp

Verizon Wireless

Forums: https://community.verizonwireless.com/welcome
Call: 800-922-0204
Live chat: http://www.verizonwireless.com/wcms/contact-us.html
Twitter: @VZWSupport (https://twitter.com/vzwsupport)

Many Android-related apps and products have their own communities. Do a search for the product name with “Android” and “Help” to find answers.

Manufacturer support

Visit device manufacturer websites to find FAQs, knowledgebase, forums, manuals, drivers, and contact details.

Acer

Support: http://www.acer.com/worldwide/support/
Forums: http://community.acer.com/t5/Discussion-Forums/ct-p/boards
Call: 866-695-2237
Knowledge base: http://community.acer.com/t5/Knowledge-Base/tkb-p/Community_KB
Ideas: http://community.acer.com/t5/Acer-Ideas/idb-p/Acer
Acer Service YouTube: https://www.youtube.com/user/AcerAmericaService
Live chat: http://acer.custhelp.com/app/chat/chat_launch/ (5 am to 2 am CT)
Other contact options: http://us.acer.com/ac/en/US/content/service-contact
Product recycling: http://us.acer.com/ac/en/US/content/recycling

Apple

Support: http://www.apple.com/support/
Forums: https://discussions.apple.com/welcome
Call: https://support.apple.com/en-us/HT201232

Amazon

Support: https://www.amazon.com/gp/help/customer/display.html?nodeId=201756690&ref_=hp_gt_kind_fireg8
Forums: http://www.amazon.com/gp/help/customer/forums/kindleqna/ref=cm_cd_search_res_ft?ie=UTF8&cdForum=Fx1GLDPZMNR1X53
Contact: https://www.amazon.com/gp/help/customer/contact-us (Email, phone, and chat)

Asus

Support: http://www.asus.com/support
Call:
http://www.asus.com/support/CallUs
Email:
https://vip.asus.com/VIP2/Services/QuestionForm?lang=en-us
Videos: https://www.youtube.com/user/asus
Twitter: @asus (https://twitter.com/ASUS)

BlackBerry

Support: http://us.blackberry.com/support/smartphones/blackberry-PRIV/welcome.html
Smartphone support: http://us.blackberry.com/support/smartphones.html
Forums: http://supportforums.blackberry.com/t5/Device-Support-Forums/ct-p/GeneralSupportForums
Call: http://us.blackberry.com/support/contact.html
Videos: https://www.youtube.com/results?search_query=blackberryhelp
Twitter: @BlackBerryHelp (https://twitter.com/blackberryhelp)

Google

Support: https://support.google.com/android
Forums: https://productforums.google.com/forum/#!forum/nexus
Call and chat: Select Contact Us
Videos: https://www.youtube.com/channel/UCUjlPym2cxucUVPdE8kYOOg

HP

Support: http://support.hp.com (everything starts here)
Forums: http://h30434.www3.hp.com/

HTC

Support: http://www.htc.com/us/support/
Call: http://www.htc.com/us/contact/phone/
Chat:
http://www.htc.com/us/contact/chat/ (9 am to 10 pm ET)

Huawei

Support: http://consumer.huawei.com/en/support
Email: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Call: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Videos: https://www.youtube.com/huaweidevice
Twitter: @huaweidevice (https://twitter.com/huaweidevice)

Kyocera

Support: http://global.kyocera.com/inquiry/index.html (Select country)

LG

Support: http://www.lg.com/us/support
Call: 800-243-0000 (Mon – Sat, 8am to 6pm CT)
Email: https://www.lg.com/us/support/email-appointment
Chat: http://www.lg.com/us/support/live-chat

Microsoft

Support: http://windows.microsoft.com/en-us/windows/contact-support
Windows Phone 8 Support:
https://www.windowsphone.com/en-us/how-to/wp8
Windows 10 Mobile support: http://windows.microsoft.com/en-us/windows-10/support-mobile?ocid=wpcom_nav
Forums: http://answers.microsoft.com/en-us/windows/forum/windows_10?auth=1
Call: https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/
Chat: https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/
Twitter: @LumiaHelp (https://twitter.com/LumiaHelp)
blMotorola

Support: https://motorola-global-portal.custhelp.com/app/home/
Forums: https://forums.motorola.com/pages/home
Videos: https://www.youtube.com/user/motorola
Twitter: @Motorolasupport (https://twitter.com/MotorolaSupport)

Pantech

Support: http://www.pantechusa.com/support/ (Select device)
Call:
(800) 962-8622

Samsung

Support: http://www.samsung.com/us/support/
Call: 1-800-726-7864 (1-800-SAMSUNG)
Email:
http://www.samsung.com/us/support/contact
Videos: https://www.youtube.com/channel/UCWwgaK7x0_FR1goeSRazfsQ
Twitter: @SamsungSupport (https://twitter.com/SamsungSupport)

Sharp

Support: http://www.sharp-phone.com/ (Select location)

Sony

Support: http://support.sonymobile.com/us/#/phones
Forums: http://community.sony.com/?XID=M:header:esupport
Video: https://www.youtube.com/user/sonyxperiaus
Twitter: @SonyXperia (https://twitter.com/SonyXperia)

IT Services

These businesses can do provide customer support and personalized advice.