Akername blocked by Chrome

Hello Doug,

We apologize for the inconvenience.

Not being able to access the URL while setting up Sync over the Internet is usually related to the Port Forwarding rules. I tried to ping the hostname that you provided and it is not giving any results which indicates that the Port Forwarding is not working correctly.

Please log in to your router settings and look for Port Forwarding (this is usually in Firewall panel) and check if the Port Forwarding for ports 443 and 54321 are properly configured for the IP address of your computer.

You can test if the Port Forwarding is working by opening the Command Prompt on your computer and try to ping the AkrutoSync hostname.

For your case, you can type ping tg638.akrname.com then press enter. You should receive a positive response if the Port Forwarding are working.

If the Port Forwarding is correctly configured and you still can’t access the URL, you can try the information below:

1. Change the DNS server of your phone.
On your phone, go to Settings > Connections > Wi-Fi on your phone then tap the gear icon beside your active connection. Tap the Advanced drop down and change the IP settings to Static. Keep the IP address, Gateway and Network Prefix Length as it is then modify DNS 1 with 1.1.1.1 and DNS 2 with 1.0.0.1

2. Disconnect the phone from the Wi-Fi and use Mobile Data and try to access the URL.

3. If you are using a VPN connection, please turn it off then restart your computer before proceeding with the setup.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync