[SOLVED] Akruto stopped synchronizing Calendar

Hi Brian,

Thank you for your reply.

I followed your advice and checked the connection of my phone in the local network – the phone is indeed connected properly. To prove it, I have pinged the phone from my PC, and I get a proper ping reply with the normal response times for the local network.

I also checked the Windows firewall on my Windows 7 notebook. There is a proper exception in place for the AkrutoSync 5.2.30, so no need to disable the firewall altogether.

As the last resort, I have restarted both my PC and my phone – unfortunately, Akruto still doesn’t sync my Calendar.

Can you suggest any other means of diagnosing this problem? Today is the last day of my trial period, and I would like to make sure the AkrutoSync is able to orderly synchronize my Outlook, so I can go ahead and purchase it.

Thank you,
Rok

I have the same problem and it is not a firewall problem : the contacts are synchronized but not the agenda!

Hi Brian,

Let me emphasize that AcrutoSync did work for the first two or three days with the standard installation process – that is, with the Windows Firewall turned on. The current problem only occured three or four days after the initial setup, when I noticed it doesn’t synchronize my Outlook Calendar entries any more, but continues to synchronize my Task items. So highly unlikely that the firewall would selectively let through the synchronization actions for the Tasks items, but not for the Calendar items.

Nevertheless, I have followed your advice and disabled my Windows firewall. Sadly, Acruto still doesn’t synchronize the Calendar items.

Right now, in the Acruto window on my desktop, under the current Sync section, the Calendar Status shows none, and the Started and Finished fields are empty. In contrast, the Tasks Status shows success, under the Started and Finished it show 18:03 (time when I manually initiated the sync process), and below it show 4 tasks that have been synchronized.

I’m not familiar with the syntax of the akruto.log file, but I’m assuming that it serves the purpose of observing the Akruto operation, and can possibly help diagnosing problems.

Can you help me with diagnosing my problem?

Kind regards,
Rok

Hi Brian,

Following your directions, I’ve sent the zipped Akruto.log file from my PC to the support@akruto.com email address.

Unfortunately, this case is open for more than a week already and my trial period has expired in the meantime. Hopefully the sent Akruto.log file will help your team to further investigate this issue.

Thank you,
Rok

Hello,

I have had the same problem too with my phone sync. my calendar, contacts and notes have synced well for over a year but late last week, I think around the time that an update for Akrutosync was installed it stopped syncing. I cannot ping akruto through my phone (times out).

I am using Samsung S9 and have Windows 10 on my PC and Office 365 Outlook

Let me know what I can send you to check (logs, etc)

I love this program but if it can’t be fixed will have to look elsewhere

Connell

Exact same problem here. I just sent my log to support.

I did notice that on my Samsung S7, the exchange server account has options to sync ‘contacts’ and ’email’, but not one to sync calendar. Hopefully that is correct.

Hi,
I am experiencing exactly the same issue as Rok (details above). The syncing of my Calendar, and only the Calendar has stopped, the other syncs are continuing as normal.
I have tried all the options you have listed in this Topic chain, plus several other things, all to no avail. I have contact support several times, and after backwards and forwards for many days, I have eventually uninstalled and reinistalled and it usually works for a week or so, then back to not working again.
Another issue I have now, is that I tried to update (as instructed) and the program could not see the Akruto was closed. Now I cant open it at all. I am over this program
Please advise if there have been any real ways to resolve this. – it is only the calendar not contacts or notes ever.
Jan

I have also begun experiencing the same issue. Contacts, tasks and notes are syncing fine. If a solution was found please share.

As of the last couple of days I too am having trouble syncing Calendar with exactly the same issues as above, Contacts and Tasks status show as successful and currant time as correct but calendar Status as none with no times available. Have rebooted the programme , the computer, and both phones to no avail. Alterations to Contacts are reflected to all devices with immediate effect so cannot believe this could be a problem with window defender firewall?

I have just set up my ipad to connect with outlook for the first time which it has done correctly and now programme calendar status shows success with the correct time.
Having had this success I then deleted the exchange account on one of my phones and reloaded it all Calendar events are now up to date. Obviously I will now do the same to my second phone, but the mystery is what caused the problem in the first place as up till now this programme has worked flawlessly.

Regards

Peter Copper

The problem WASN’T “solved”!
LOTS of people still have this problem of Calendar deciding to no longer sync.
Uninstalling the APP is NOT a SOLUTION… it’s a workaround.

My Calendar stopped syncing (after years of use) again a week ago, but Contacts still syncs.
The last time this happened, it took SOOOO long for your tech support to respond that I just reconfigured Akruto.
[Actually, response time wasn’t so bad, but the things suggested to “try” made no troubleshooting sense… like above. (if it worked in the past, it ain’t a firewall issue. And so on.)]
If this issue was actually solved, it wouldn’t still be happening.