-
Posts
-
Hello,
Sync stopped working about 2 weeks ago between my Samsung S9 and Windows laptop.
Installed version of Akruto on Windows 10 is 5.3.22. Status just says “none”.
The SELECT WHAT TO SYNC has the correct folders.
I’ve also tried going into Accounts on the Samsung, clicking the @gy857.akrname.com account and trying to sync that way. But no success.
There has been no change or updates that I am aware of; i.e. same router in my home, etc.Suggestions on how to troubleshoot?
Thank you in advance.Hi Valis,
Thank you for choosing AkrutoSync,
May I know the type of sync that you were able to setup with Akruto? Is it Sync over home network or sync over the internet? We’ll wait for your response.
Regards,
Brian Tan
AkrutoSync Support.Hello Valis,
Please check the following:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)
3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.
4. If you are using a VPN connection, make sure that it is off.
You can also try to force a sync from the phone. On your phone, go to “Settings”, then “accounts”, then “Microsoft Exchange” or “Corporate”. Touch the account you created for AkrutoSync. Tap on the 3 vertical dots- > Touch “sync now”.
Does it show “Last Sync (Date/Time)” or does it show you “Sync is experiencing a problem”?
Regards,
Raphael
AkrutoSyncHello Valis,
You can try this:
Please open AkrutoSync and click on “Configure AkrutoSync”. Choose Change Address and select simple. Follow the on-screen instructions to finish the process.
At the end of the change address process, you will need to edit the Exchange account.
1. Go to Settings > Accounts.
2. Choose the AkrutoSync account.
3. Select “Account Settings”.
4. Choose the AkrutoSync account again.
5. Scroll down and look for “Incoming Settings”.
6. Enter the password that you used for the Change Address process.
7. Scroll down and look for “Security type” and set it to None then save the account.This should resume the syncing.
Let us know how it goes.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHello Valis,
You can install Mozilla Firefox on your phone. Our development team is aware about this problem with the continue button and we are currently working for a fix. In the mean time, you can use Mozilla Firefox browser on your phone for loading the AkrutoSync URL. You should be able to click the Continue button after loading the URL using Firefox.
AkrutoSync is normally allowed for McAfee as per our testing. You can click Continue for the firewall part of the set up process. If you encounter any problems with following the instructions given, you can send us an email at support@akruto.com and send us a screenshot of the part where you are having problems.
Regards,
Raphael
AkrutoSyncHi Valis,
Thank you for the update,
Does Outlook have all of your latest contacts, calendars, tasks and notes?
We will wait for your response.
Regards,
Brian Tan
AkrutoSync Support.