AkrutoSync auto syncing issue

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  • #20265

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    John Terdik

    Guest

    For a few weeks, AkrutoSync has not been automatically syncing between my Samsung Note8 and Outlook 2013 on my Windows desktop. Today I started to change the settings and decided to use the fixed IP address for my desktop, for years I’ve had a fix IP address on it and did not see any issues. As I proceeded, I had just selected the option to use the fixed IP address and AkrutoSync started to sync on my PC (Cal 1091, Contacts 700, task 13, Notes 0, I don’t sync the emails) I then looked at the calendar on the phone and ALL of my appointments were gone but I still see them in Outlook. When I view the AkrutoSync history on the PC I see that numerous updates were sent from the PC to the phone. In the 3rd column, I see an X, I assume this means that it is a delete. In the contacts history I see similar updates.

    I have no idea why these were sent to the phone as deletes. How in the heck do I get them added back in on my phone?

    I checked a couple of contacts that were sent as deleted to the phone and they still appear in Outlook and they still are on the phone. I don’t know if all of the contacts are in Outlook and on the phone.

    I just created a test calendar entry in outlook, there was no auto sync, I forced a sync via the account on the phone and see nothing on the phone. I looked at the history and there is nothing about the test entry I just did in Outlook.

    Suggestions?

    #20384

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    DSF

    Guest

    Same issue – just stopped syncing on May 25th. url and outlook are correct.

    #20412

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    MD

    Guest

    It stop sync with this error ” err_address_unreachable “

    #20415

    Reply

    Akruto Support

    Moderator

    Hello MD,

    May we know if where are you seeing this error message? Is it on your computer or phone?

    If possible, please take a screenshot of the said error message and send it via email to support@akruto.com so we can check and provide troubleshooting steps that you can try.

    Regards,
    Raphael Gonzales
    AkrutoSync

    #20516

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    Troy

    Guest

    My Galaxy phone has stopped syncing out of the blue. I’ve checked the IP addresses and everything appears correct. No changes in the phone or pc that I can think of. Forcing a sync on the phone shows successful but it really isn’t. Contacts nor calendar are right in either side.

    #20517

    Reply

    Akruto Support

    Moderator

    Hi Troy,

    Thank you for choosing AkrutoSync,

    Please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

    Regards,
    Brian Tan

    #27271

    Reply

    Ian Galbraith

    Guest

    Same problem. Syncing worked fine until some weeks ago, now neither the contacts nor calendar will sync. Forcing a sync on my phone (Samsung Galaxy S7) gives no error, something apparently instantaneously successful happens, but no syncing. I followed the instructions in Paul Tan’s email of June 5. Akrutosync is latest version. Outlook 2016 (in Office 365).

    Right now it looks like I’ll have to find another app, but deeply disappointing since Akrutosync worked so well for over a year.

    Ian

    #27272

    Reply

    Akruto Support

    Moderator

    Hello Ian,

    We sincerely apologize for the inconvenience.

    Did you recently received a firmware update on your phone when this issue started?

    Please try this:

    Close AkrutoSync and close your Outlook then restart your router and computer. Restart your phone as well.
    After the restart, make sure that both of your computer and phone are connected to the same network.

    Open your Outlook first and wait for 5 minutes before forcing a sync on your phone and see if it will make any difference.

    If you still encounter the same problem, please take a screenshot of AkrutoSync main window and send it via email to support@akruto.com for further troubleshooting.

    Regards,

    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #29649

    Reply

    jane balaban

    Guest

    My Samsung Galaxy S7 has stopped syncing and I got a notification to update my Exchange account: bjane@rc342.akrname.com
    When I went to accounts, I got a message that “Can’t add account” plus “Gmail’s security settings are more secure than those set by your IT admin.
    I have a screen shot but don’t see anyway to attach it here.

    #31177

    Reply

    Ken Pieper

    Guest

    I got a note 10+ 3 months ago.
    I can sync manually from the phone, but it will not automatically sync. Been this way from the start.

    #31178

    Reply

    Akruto Support

    Moderator

    Hello Ken,

    We apologize for the inconvenience.

    May we know the type of Exchange account that you created on your phone? Is it Microsoft Exchange ActiveSync or Exchange (red envelope logo)?

    Looking forward to your response.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #31199

    Reply

    Peter Hindley

    Guest

    Hi
    I have same issue. Galaxy S8 has stopped sync. Tried all suggested above. Any sync on phone is instantly completed but no changes, whereas desktop app shows no sync attempt.
    Help!

    #31201

    Reply

    Akruto Support

    Moderator

    Hello Peter,

    We apologize for the inconvenience.

    Please take a current screenshot of AkrutoSync window and send it via email to support@akruto.com for further troubleshooting.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #31221

    Reply

    Ken Pieper

    Guest

    Microsoft Exchange

    #31222

    Reply

    Akruto Support

    Moderator

    Hello Ken,

    Please open the built-in Samsung Email app on your phone then tap the 3 lines on the upper left. Tap on the Gear icon and then choose the AkrutoSync Exchange account. Scroll down from the list of settings and look for “Sync Frequency”. Kindly adjust the Sync Frequency to “Automatic (Push)”. If it is already set to Automatic (Push), please choose “15 minutes” instead and save the changes.

    I hope this helps.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #31545

    Reply

    Richard J. Ryan

    Guest

    My sync has stopped as well. Very frustrating. I made sure that my Outlook 2010 is connected to the same wifi network as the phone. Not the 5G one. I tried with and without airplane mode and wifi turned on, just to make sure. I restarted my laptop, my phone, and my router, still no sync. I should say it does look like it syncs, but no contacts are sent from my laptop to my phone, or from my phone to Outlook 2010. The same for my calandar

    #31546

    Reply

    Akruto Support

    Moderator

    Hello Richard,

    We sincerely apologize for the inconvenience.

    May we know the type of Exchange account that you used on your phone? Is it Microsoft Exchange ActiveSync or M Exchange (red envelope logo)? If possible, kindly submit a screenshot of Akrutosync window via email to support@akruto.com for further troubleshooting.

    Stay safe!
    Regards,
    Raphael Gonzales
    AkrutoSync

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