Akrutosync not syncing correctly

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  • #16216

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    Ivette Javet

    Guest

    I use Akruto to sync my contacts, tasks and calendar between Outlook 2010 on my PC and the Samsung calendar app on my Galaxy S9. When I add an event on my phone calendar it never sync to my PC, but it does from my PC to my phone calendar. Tasks are never synced either direction

    #16217

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    Akruto Support

    Moderator

    Hi Ivette,

    Thank you for using AkrutoSync. The phone can have many accounts such as Google or others. When you add something from the phone, you need to make sure you are saving it to the AkrutoSync account. Only items saved under the AkrutoSync account can sync back into Outlook.

    As for your Tasks, please click “Select what to Sync” in AkrutoSync window and make sure that you have selected the correct folder for Task and click save. Force a sync on your phone and check if the status for Task will change from “None” to “In progress” then “Success”.

    You can also try to download a 3rd party Task and Notes app to display the task synced from your Outlook to your phone.

    Please check this link : https://www.akruto.com/synchronize-outlook-apps/

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

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