March 20, 2018 at 11:06 am
Recently my Nokia 5 updated to Android 8.0.0 and I lost all my contacts and calendar information. Found that the Microsoft Exchange account had been removed and I could not add it back as there is no option to create that account in the list. Any ideas? Many thanks.March 20, 2018 at 11:23 amModerator
If you do not see the AkrutoSync exchange account on your phone then you will need to completely reconfigure AkrutoSync. To do this, in AkrutoSync click configure AkrutoSync and then select configure again. You may ignore the warning about wiping the phone.
Be sure to select the folders that contain the data which you want to sync. Also, look for “Microsoft Exchange ActiveSync, Exchange, or Exchange ActiveSync” when trying to add account.
Some carriers also blocks it from adding it directly from the settings page. Try going into your email app and add the account there.
Let me know if this works for you.
Brian TanMarch 21, 2018 at 8:06 am
No Exchange account under settings. Tried to add account in my email account and that does not work as it does not recognise the address with figures after the @ sign and will not allow me to proceed to add the password. Any suggestions? Many thanks – Michael.March 21, 2018 at 11:19 amModerator
Unfortunately, AkrutoSync may not work for your phone if it is not capable of creating an Exchange account either in settings or email app. You have an option to factory reset your phone. However, it is not recommended.
Carriers usually lock or limit the features of mobile phones.
You can contact your carrier or phone manufacturer as they may help you with this matter.