calendar notification on phone when created in outlook

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  • #14450

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    julie

    Guest

    When I create a calendar item in outlook 2013, it appears on my phone calendar. 15 minutes before start time I DO NOT get a notification and no visual indicators at top right nor on calendar icon on my phone; I DO get notification in outlook
    If I create the calendar item on my phone, it shows up in outlook. I DO get notification on my phone 15 minutes before start time and in outlook.
    Hence I miss appointments!
    My tasks are almost always created in outlook, they show up on my phone and I DO get notification on my phone.
    I can’t remember if it ever worked correctly, but I think it did. In the beginning I didn’t miss appointments.
    BB PRIV model STV100-2 Droid 6.0.1 Akruto ver 5.2.30(32-bit)
    Thanks

    #14451

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    Akruto Support

    Moderator

    Hi Julie,

    It is possible that there is a setting in Outlook that does not show up the notification.

    Can you send us a screenshot of your Outlook calendar creation screen so we can check?

    Alternatively, send us an email support@akruto.com so we can better assist you.

    Regards,
    Brian Tan

    #14484

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    julie

    Guest

    I replied to support@akruto.com with screen shot of new calendar item in outlook. Any update?

    #14579

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    Kevin

    Guest

    This is a known bug on the BlackBerry Key2. I have reported it to BlackBerry. You may have the same issue with the Priv.

    A workaround I am using…download aCalendar app for audible/visible alerts for appointments created in Outlook. You can still use the native calendar normally.

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