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I have tried everything to connect my Mate 10 Pro to my W7 PC – not happening. I tried an alternative piece of software and managed to connect OK. Unfortunately it didn’t have the functionality I require.
I have a licenced copy of Akruto Sync and have been using it quite happily with previous mobiles.
I have emailed support 3 times as advised by the software, using the email link provided and attaching the requisite log files. This goes back weeks.
So far – deafening silence.
Bearing in mind that I have been using Akruto for a long time and have successfully connected several different mobiles and I have done all the usual things without success – anybody out there know of any tips or clues?Hello Peter,
We are sorry for the inconvenience.
To assist you better, please provide us some more details regarding the nature of the problem. This includes:
– Are you having problems with the setup process? If so, which part?
– What sync type are you trying to set up for your Mate 10 Pro and Windows 7 PC? (Sync over Home Network or Sync over the Internet)If possible, please take a screenshot of AkrutoSync window and send it via email to support@akruto.com
Looking forward to your response.
Regards,
Raphael
AkrutoSync