Cant connect Akruto app

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    Hello, after a week of emails up and down from support I think they gave up and stopped suggesting any solutions.

    Once I select configure > home network > Android > outlook > wifi is on > Simple > DNS name is created

    after this I cant connect ANY phone to my computer / Akruto app.

    What can cause a block on my desktop computer that I cannot access AkrutoSync app?

    Simple question



    Akruto Support



    We apologize for the inconvenience.

    It looks like you did not receive our previous response.

    The Exchange account on the phone will be the account where AkrutoSync will store the data synced and will be the one used to setup the connection between your computer and phone.

    The problem with the connectivity of your phone and computer is most likely caused by your router or Firewall settings itself. It is not directly a problem on AkrutoSync side but since AkrutoSync is an IP based program, it will be affected if you have a connectivity problem between your computer and phone.

    To test this network problem, you can open the Command Prompt on your computer and type ping[space][the IP address of your phone].

    For example:

    If you get the result Destination Host Unreachable even if the phone and computer are connected to the same network, this can indicate that there’s a setting on your router or your computer’s side that is blocking the connection.

    You can try to check the settings of your router or computer if it has any Firewall settings and check if you can allow the connection between your phone and computer.

    Raphael Gonzales
    Technical Support Specialist

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