Can't load Outlook configuration

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  • August 6, 2016 at 6:22 pm

    #5019

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    Bret Empie

    Guest

    The error goes on to say “Please make sure that you can start Outlook manually.” I don’t know what to do with that instruction. I’m using Windows 10 and Outlook 2007.

    August 17, 2016 at 5:06 am

    #5076

    Reply

    Brian Tan

    Guest

    Hi Bret,

    This is Brian from Akruto Support.

    It looks like AkrutoSync is having trouble in accessing your Outlook folders.

    We need to check and make sure that there is nothing strange in your Outlook configuration.

    1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.

    2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

    3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

    4. Do you need to enter a password to see your data in Outlook?

    You may respond here or send your response privately to https://www.akruto.com/contact-us/ box.

    Have a great day!

    Regards,
    Brian Tan
    Akruto Support

    August 27, 2016 at 12:11 am

    #5196

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    RD N

    Guest

    Akruto just stopped working and support has ditched me. I purchased Akruto roughly 8 months ago and have been using it easily since. However, roughly three weeks ago it simply stopped working. I was advised to uninstall and reinstall it. Didn’t work. I have an error stating my current operating system is not configured to run this application. Now I have no contacts or calendars on my phone. And the worst part is Akruto has dumped me. They simply stopped contact with me. Beware!!!!

    August 28, 2016 at 1:01 pm

    #5203

    Reply

    Akruto Support

    Moderator

    Hi RD N,

    I apologize for the inconvenience this has caused you.

    We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.

    May I know the type of sync you were able to setup with Akruto? Is it Sync over home network or Sync over the internet? Please let us know the make and model of your phone and if possible provide us a screenshot of your AkrutoSync main window.

    You may also send your response to support@akruto.com

    We will wait for your response.

    Regards,
    Brian Tan

    August 29, 2016 at 9:58 pm

    #5214

    Reply

    RD N

    Guest

    i have tried a number of times to get akruto support to help me. I have had silence for two weeks. I am on OUtlook 2016 and have not changed my settings. I have been on home network for syncs, but if the internet mode works I will switch. unfortunately I cannot even get to the program to make changes.

    August 29, 2016 at 10:00 pm

    #5215

    Reply

    RD N

    Guest

    Samsung galaxy s6

    August 29, 2016 at 10:09 pm

    #5216

    Reply

    RD N

    Guest

    I responded on the support email.

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