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I have been using Akruto for the past few months to link my Dell PC with my Galaxy phone. My contacts and calendar have gone from my PC but they are on my phone. The server support reckons that it is something to do with your app. Any ideas ?
Hi Jim,
Thank you for contacting Akruto. First of all, let’s get your data back. In AkrutoSync in your computer, click on Synchronization History and select Type: Contacts. Do not click Select device/app. Click Save All. AkrutoSync will create a PST file with all your contacts. A ‘Save As’ dialog box will pop up, so that you can save it to your computer. This PST file is also automatically opened in Outlook. Open the Contacts tab in Outlook. You will see a new Contacts folder. Just select all the contacts (with the mouse or press Ctrl-A on your keyboard) and drag them to your regular contacts folder. Then close the backup file in Outlook.
Do the same to recover your calendar. The only difference is that to select all your appointments, you cannot easily select them with the mouse. Instead, press Ctrl-Shift-F on your keyboard. This will open a search box. Just click Search without entering any search criteria. This will find all your appointments. Select them all and drag them to your regular calendar.
Now that the important part – getting your data back – is out of the way, try to figure out what happened. The Synchronization History screen will tell you of every contacts, appointment, task or note that AkrutoSync ever created, deleted or modified. If you need more personalized assistance, contact our customer support and we’ll be happy to help you.