Duplicates on Android phone calendar

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    Colin Hawke

    Guest

    I have been trialling the software and it started well but recent calendar entries to my phone app have synced with outlook but are now duplicated on my phone. Is this a known issue?

    #16089

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    Akruto Support

    Moderator

    Hi Colin,

    We apologize for the inconvenience.

    One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization.

    Here is a link that may help with exporting data. Keep in mind that because the contacts from Outlook have already synced over the phone, you may experience duplicates. The easiest way to avoid this is to remove the Exchange account from the phone as this will remove all contacts, calendar, tasks and notes that synced with AkrutoSync from the phone. Once you have the existing contacts imported in Outlook then you will have to configure AkrutoSync again.

    https://www.akruto.com/backup-phone-contacts-calendar/

    If you wish not to clear the data on your phone, you can just simply hide the data saved under a different account in the calendar app on your phone. This way, you will get rid of the duplicates and your phone calendar will display the data saved under the Exchange account only.

    Regards,

    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

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