Error after new update (5.2.30) (could not store on PC)

Home › Forums › General Discussion › Error after new update (5.2.30) (could not store on PC)

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author

    Posts

  • March 12, 2018 at 3:57 am

    #10132

    Reply

    Gary Goltz

    Guest

    I’m getting the following error code since the latest update:

    Stopping sync. Could not store on PC: appointment “Judo”

    This appointment has never had issues before, and I didn’t make any changes to it that would cause new issues. I have no idea how to troubleshoot this problem.

    My info:

    iPhone 8+
    Windows 10
    Outlook 2016

    Screenshot of the error: https://i.imgur.com/7CrkLvX.png

    Thanks!

    March 12, 2018 at 6:16 am

    #10134

    Reply

    Akruto Support

    Moderator

    Hi Gary,

    Thank you for choosing AkrutoSync,

    It looks like AkrutoSync is having trouble reading one of the appointments from Outlook. This is what is causing calendar sync to stop. I recommend that you do the following to fix the calendar sync.

    1) Force a sync as described here
    https://www.akruto.com/f-a-q/#q_force_sync

    2) AkrutoSync window on your PC should show that calendar sync is “in progress” and then that it “failed”. When this happens, AkrutoSync will display an error message saying which appointment it could not read from Outlook.

    3) Delete the appointment that AkrutoSync could not read and force a sync again. To make sure that all appointments related to the error are deleted, go to your Outlook Calendar and press all at the same time (CTRL + SHIFT + F ) and search for the appointment.

    4) When sync completes (status changes from “in progress” to “success”), re-create the problematic appointment in Outlook. Make sure to enter it by hand, instead of trying to save the old appointment and drag it back.
    You should be able to sync the newly re-created appointment.

    Sync should be working at this point.

    If you notice that multiple appointments cause errors, it may mean that your PST file is corrupted. Microsoft includes a PST repair tool with every Outlook installation (because they know how often PST files get corrupted). It is called SCANPST
    (https://www.google.com/?gws_rd=ssl#q=scanpst) and you may want to run it to repair any PST file corruptions you may have.

    Let us know if it worked.

    Regard,
    Brian Tan

    March 23, 2018 at 12:24 am

    #10298

    Reply

    Gary Goltz

    Guest

    I tried all of those troubleshooting ideas and it’s still not working. This only started with the latest update.

    I’m convinced this is not on my end. The application is working extremely poorly and it started on the exact date I installed 5.2.30.

    Is there a way to roll back the update?

    March 23, 2018 at 12:36 am

    #10299

    Reply

    Akruto Support

    Moderator

    Hi Gary,

    There is no online link to download the older versions. If you still have the installer of the older version, then you can reinstall it.

    Kindly send an email to support@akruto.com about getting an older version of AkrutoSync.

    Regards,

    Alfredo Delola
    AkrutoSync

    March 28, 2018 at 10:26 pm

    #10381

    Reply

    Darrell Leland

    Guest

    I had this exact same issue when i updated to the most recent version. It’s not a corrupted PST file or similar issues, I think there is a problem with your update. I worked with your tech support on the issue and finally i had to delete the AkrutoSync account on my iPhone and reinstall. That fixed the issue, but they never did tell me what was wrong.

    March 28, 2018 at 10:49 pm

    #10386

    Reply

    Akruto Support

    Moderator

    Hi Darrell,

    Could you please downgrade AkrutoSync to version 5.2.29.
    Manually close AkrutoSync by hovering your mouse pointer on the AkrutoSync icon on the taskbar, right-click, then left-click/select ‘Quit AkrutoSync’
    Once it is closed, go to: https://www.akruto.com/files/SetupAkrutoSync-5.2.29.exe
    Download and install version 5.2.29 – check if the issue recurs after you reboot the computer.

    Regards,

    Alfredo Delola
    AkrutoSync

    April 5, 2018 at 1:32 am

    #10507

    Reply

    Tom Brinker

    Guest

    Problem popped up for me today, out of the blue. Installing version 5.2.29 fixed this problem for me too.

    ~ Tom Brinker

    August 13, 2018 at 7:34 am

    #14138

    Reply

    Fritz Mueller

    Guest

    Still reproducable in Akruto Ver 5.2.35.
    Outlook 2013 (32 Bit, german) Ver 15.0.5031.1000

    Something goes wrong when you try to set the StartUTC property in the AppointmentItem object.
    Maybe it’s a localization issue with mixed up german/US date formats or your referenced COM library is “too new” for older Outlook APIs

    Here’s your call stack:

    13.08.2018 13:00:42 [7460]http-443-1: Error storing appointment (SHOWN TO USER) subject=’Foo’: System.Runtime.InteropServices.COMException (0x8000FFFF):
    Schwerwiegender Fehler (Ausnahme von HRESULT: 0x8000FFFF (E_UNEXPECTED))
    bei Redemption.IRDOAppointmentItem.set_StartUTC(DateTime retVal)
    bei A.JH.MB(IRDOAppointmentItem , VM , Boolean )
    at [0] AkrutoSync.exe::IRDOAppointmentItem.set_StartUTC @ 0xffffffff (0x0)
    at [1] AkrutoSync.exe::JH.MB @ 0x274 (0x480)

    November 17, 2018 at 11:05 am

    #16334

    Reply

    Fritz Mueller

    Guest

    My problem still persists. To make it clear: It’s not about synchronizing an appointment from PC to phone, but from phone to PC. I tried all suggestions from above:

    • Downgrading to version 5.2.29
    • Deleting and reinstalling the Exchange Account on the Phone
    • Deleting all appointments on the phone manually
    • Creating a new empty calendar in outlook and try to synchronize one appointment from phone to pc

    None of the actions did change the behaviour.

    Here’s a larger part of the log, where you can see that there’s a -net exception occuring – which – in my opinion – is clearly a bug in akruto sync.

    —

    17.11.2018 16:30:36 [10952]http-443-1: Error storing appointment (SHOWN TO USER) subject=’Phone to PC’: System.Runtime.InteropServices.COMException (0x8000FFFF): Schwerwiegender Fehler (Ausnahme von HRESULT: 0x8000FFFF (E_UNEXPECTED))
    bei Redemption.IRDOAppointmentItem.set_StartUTC(DateTime retVal)
    bei A.KH.MB(IRDOAppointmentItem , WM , Boolean )
    at [0] AkrutoSync.exe::IRDOAppointmentItem.set_StartUTC @ 0xffffffff (0x0)
    at [1] AkrutoSync.exe::KH.MB @ 0x274 (0x480)

    17.11.2018 16:30:36 [10952]http-443-1: Canceling snapshot for 1 because of exception System.Runtime.InteropServices.COMException (0x8000FFFF): Schwerwiegender Fehler (Ausnahme von HRESULT: 0x8000FFFF (E_UNEXPECTED))
    bei Redemption.IRDOAppointmentItem.set_StartUTC(DateTime retVal)
    bei A.KH.MB(IRDOAppointmentItem , WM , Boolean )
    bei A.KH.GB(IRDOAppointmentItem , WM , Boolean , Boolean )
    bei A.KH.EB(RDOSession , VE , WM , JC , IRDOAppointmentItem& )
    bei A.YH.E(RDOSession , VE , TH , String , JC , IRDOMail& )
    bei A.II`2.D(RDOSession , VE , A , String , JC , String , String , String& )
    bei A.TE.R[A,A](RDOSession , XH , Func`2 , Int32& , NK , KE , WG , JC )
    at [0] AkrutoSync.exe::IRDOAppointmentItem.set_StartUTC @ 0xffffffff (0x0)
    at [1] AkrutoSync.exe::KH.MB @ 0x4ae (0x8a9)
    at [2] AkrutoSync.exe::KH.GB @ 0x0 (0x29)
    at [3] AkrutoSync.exe::KH.EB @ 0xd3 (0x151)
    at [4] AkrutoSync.exe::YH.E @ 0x0 (0x3c)
    at [5] AkrutoSync.exe::II`2.D @ 0xa7 (0x155)
    at [6] AkrutoSync.exe::TE.R @ 0x47a (0xa08)

    17.11.2018 16:30:36 [10952]http-443-1: Cancel snapshot (col=1,pipeId=12,oldSnapId=314,newSnapId=315)
    17.11.2018 16:30:36 [10952]http-443-1: Snapshot cancelled. Rethrowing exception
    17.11.2018 16:30:36 [10952]http-443-1: FAILED because of exception: Schwerwiegender Fehler (Ausnahme von HRESULT: 0x8000FFFF (E_UNEXPECTED))
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(2): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(5): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(1): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(16): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(RI): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: ConversationState(8): StateExceptionWillDropRequest
    17.11.2018 16:30:36 [10952]http-443-1: Dropping request and closing connection because of error : System.Runtime.InteropServices.COMException (0x8000FFFF): Schwerwiegender Fehler (Ausnahme von HRESULT: 0x8000FFFF (E_UNEXPECTED))
    bei Redemption.IRDOAppointmentItem.set_StartUTC(DateTime retVal)
    bei A.KH.MB(IRDOAppointmentItem , WM , Boolean )
    bei A.KH.GB(IRDOAppointmentItem , WM , Boolean , Boolean )
    bei A.KH.EB(RDOSession , VE , WM , JC , IRDOAppointmentItem& )
    bei A.YH.E(RDOSession , VE , TH , String , JC , IRDOMail& )
    bei A.II`2.D(RDOSession , VE , A , String , JC , String , String , String& )
    bei A.TE.R[A,A](RDOSession , XH , Func`2 , Int32& , NK , KE , WG , JC )
    bei A.TE.OE.A(RDOSession )
    bei A.YG.C(Action`1 )
    bei A.TE.O(LK , KE )
    bei A.TE.N(LK , Byte[] , String , String , String , String , Int32 )
    bei A.TE.A(String , EndPoint , JJ , Byte[] , String , String , Int32 , String , String )
    bei A.GJ.V(String , EndPoint , EndPoint , BE , Stream , AJ )
    bei A.GJ.U(String , Int32 , EndPoint , EndPoint , Stream , AJ , Boolean& )
    bei A.GJ.S(String , EndPoint , EndPoint , Stream )
    at [0] AkrutoSync.exe::IRDOAppointmentItem.set_StartUTC @ 0xffffffff (0x0)
    at [1] AkrutoSync.exe::KH.MB @ 0x4ae (0x8a9)
    at [2] AkrutoSync.exe::KH.GB @ 0x0 (0x29)
    at [3] AkrutoSync.exe::KH.EB @ 0xd3 (0x151)
    at [4] AkrutoSync.exe::YH.E @ 0x0 (0x3c)
    at [5] AkrutoSync.exe::II`2.D @ 0xa7 (0x155)
    at [6] AkrutoSync.exe::TE.R @ 0x816 (0x1012)
    at [7] AkrutoSync.exe::OE.A @ 0x1f (0x8c)
    at [8] AkrutoSync.exe::YG.C @ 0x120 (0x24e)
    at [9] AkrutoSync.exe::TE.O @ 0x511 (0x9ae)
    at [10] AkrutoSync.exe::TE.N @ 0x4de (0x827)
    at [11] AkrutoSync.exe::TE.A @ 0x294 (0x509)
    at [12] AkrutoSync.exe::GJ.V @ 0x15a6 (0x275a)
    at [13] AkrutoSync.exe::GJ.U @ 0x28b (0x4bd)
    at [14] AkrutoSync.exe::GJ.S @ 0x39a (0x6c2)

    February 22, 2019 at 10:55 am

    #18101

    Reply

    François-G. Perreux

    Guest

    I have exactly the same problem. Did you find a solution? I also ran “scanpst” to repair all errors in Outlook pst file on the PC, as suggested by Akruto customer service, but it did not help.

    March 10, 2019 at 6:45 pm

    #18504

    Reply

    M Kuutti

    Guest

    Hello,

    I have the exactly same problem with Akruto 5.2.37. When syncronizing from phone to PC I get this message Stopping sync. Could not store on PC: appointment “X”. This problem appeared after updated to 5.2.37.

    Another problem is that calendar sync doesn’t seem to stop. Status is started but it doesn’t reach Finished

    Could it be possible to downgrade to earlier version?

    BR,

    Mika Kuutti

    June 12, 2019 at 3:21 pm

    #20722

    Reply

    Thomas

    Guest

    Dear Akruto Team,

    with Akruto 5.2.37 (PC with Windows 10 and Outlook 2010 <-> Samsung Galaxy 9+) I experience a related sync issue: Whereas syncing of calendar items from PC to Phone works without any problems, syncing of calendar items from Phone to PC only works for items older than June 11, 2019 but fails with “Stopping sync. Could not store on PC: appointment X” for newer items. Deleting all the “unsyncable” items from the Phone, forcing to re-sync all calendar items and adding a brand new Calender item Y to Phone ends up again with “Stopping sync. Could not store on PC: appointment Y”.

    Your support will be very much appreciated – because this issue kills Akrutosync.

    Best regards,
    Thomas

    September 9, 2019 at 6:01 am

    #25162

    Reply

    Frank

    Guest

    Dear support,
    I am having the same issue as reported above since a few weeks using the latest version of akruto sync. (5.2.38). My setup:
    – german PC running english windows 10 (up-to-date)
    – Samsung S8 running latest Android firmware
    Resetting everything, de-installing and re-installing on both PC and phone, following all advises of akruto support did unfortunately not solve the issue.
    Interesting is, it does work syncing from the PC to the phone but not vice-versa.
    Please provide a copy of version 5.2.29 as it seems this may solve the problem.
    Note, the download link above does not work.
    I am waiting hearing back from your side.
    Kind regards
    Frank

    September 9, 2019 at 6:12 am

    #25163

    Reply

    Akruto Support

    Moderator

    Hello Frank,

    We are sorry for the inconvenience.

    We followed up this problem that you are experiencing to our main developer. We will send you an email once we received an update regarding this matter.

    Thank you for your patience and understanding.

    Regards,
    Raphael
    AkrutoSync

    November 21, 2019 at 5:30 am

    #29641

    Reply

    steve

    Guest

    Just started happening on V5.2.41 (32-bit) for me for one appointment only. I deleted all occurrences of the weekly recurring appointment on the iPhone and also on the Win10-64bit laptop. Still get the error message relating to the appointment deleted from both laptop and iphone. Ran ScanPST, stopped and restarted Outlook and Akruto several times – it is still happening and I can’t sync my calendar grrrr

    November 21, 2019 at 5:46 am

    #29642

    Reply

    Akruto Support

    Moderator

    Hello Steve,

    We are sorry for the inconvenience.

    Please take a screenshot of AkrutoSync window on your computer and send it via email to support@akruto.com for further troubleshooting.

    Regards,
    Raphael Gonzales
    AkrutoSync

    December 16, 2019 at 5:19 pm

    #30671

    Reply

    Chris Kenny

    Guest

    I just upgraded to v.5.2.41 and am getting the same type of error, but mine is happening with a recurring task on my task list.

  • Author
    Posts

Viewing 17 posts - 1 through 17 (of 17 total)
Reply To: Error after new update (5.2.30) (could not store on PC)
Your information: