For security, please enable SSL encryption…

Hi Anthony,

Thank you for your post. Please email the same post to support@akruto.com

Also please include the following:
1. The latest screenshot of AkrutoSync’s current screen from your computer

2. What is the Android version of your S5 Android phone (Settings > About phone/device > Android version)?

3. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.

2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.

3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.

4. Attach the screenshot that you saved to the email.

Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

We will wait for your response via email.

Alf Delola

Hi Wayne,

If you are using an Android phone, during the configuration process, you were instructed on the configuration wizard to type a URL on the phone’s browser. That will load the AkrutoSync Certificate page. If you chose Skip, that caused the SSL message since you did not import the certificate on the phone. If you chose Import the certificate, then it should have been installed on the phone. Assuming you imported the certificate, then on the Exchange account’s, the Security type – it should have been ‘SSL/TLS – Accept all certificate’.

That message does not apply to iPhones/iPads and Windows mobile phone since there is no option to skip the import of the certification during the configuration.

Regards,

Alfredo Delola
AkrutoSync