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1 month ago (5/21) the phone did an automatic update, and stopped syncing. Forcing a sync does seem to even work? Prior to that it worked flawlessly from the day it was installed. I have a Galaxy S8.
I have rebooted the phone and pc (several times), no change.
AkrutoSync shows the last sync was 5/21.
There are no messages in the Akrutosync window regarding progress.
I am using an Exchange email account.
The phone is not in airplane mode.
Mobile/Cellular Data is currently OFF, but I have tried it both ON and OFF with no difference. Previously it was generally on and it worked fine.
This PC does not have a firewall.Hi John,
Thank you for choosing AkrutoSync,
When you force a sync from your phone, does the AkrutoSync window change its status from None to In Progress then Success under each category?
We will wait for your response.
Regards,
Brian Tan
AkrutoSync SupportHello Quentin,
We apologize for the inconvenience.
Please try this:
Close AkrutoSync and close your Outlook then restart your computer. Restart your phone as well.
After the restart, make sure that both of your computer and phone are connected to the same network.Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then force a sync on your phone and see if it will make any difference. If this didn’t work, please take a current screenshot of AkrutoSync window and send it to us via email to support@akruto.com for further troubleshooting.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync