/getprofile not working

Hi Andrea,

Thank you for the details on your post. Please send the following via email to support@akruto.com
Could you please do the following:
Open Control Panel on your Windows 10 laptop. If you do not know how to – please use this guide: http://www.digitalcitizen.life/8-ways-start-control-panel-windows-10
Once you are in Control Panel – on the top right – View by: Small icons – once the icons are alphabetically listed – tell us how many icon/s for Mail and what is/are the name/s of the Mail icon/s
Could you please take a screenshot showing the Mail icon in Control Panel and send it to us.

Open Programs and Features. If you do not know how to, please use this guide: https://www.isunshare.com/windows-10/5-ways-to-open-programs-and-features-in-windows-10.html
Make sure the programs are alphabetically listed. Check how many Microsoft Office listed and if there is/are separate Outlook program/s.
Could you please take a screenshot showing the MS Office program/s and send it to us.

If you do not know how to take a screenshot using your Windows 10 desktop, here is a guide: https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/

Regards,

Alfredo Delola
AkrutoSync