Hi Ann
May we know if you are syncing with multiple devices with your computer?
Please click “Configure AkrutoSync” and select “Change Password” in the bottom part then follow the on-screen instructions. Edit the password value in the Exchange server settings on your phone and save the changes.
If the instruction above did not work, please email us at support@akruto.com for further troubleshooting.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync