Missing Outlook Fields

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  • #6769

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    Lynn

    Guest

    I’ve been using Akruto for a couple of months now and it has been great; however, I finally realized about a week ago that it is not syncing all of my Outlook fields. Specifically the “Other” phone numbers are all missing. Please advise. Thank you.

    #6770

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    Akruto Support

    Moderator

    Hi Lynn,

    All of the Contacts fields in Outlook will not reflect in any phone be it an Android, Windows mobile or an iPhone. The fields that will be displayed on the phone depends on the Contacts template of the phone. For example, if you have an Android phone, please go to Contacts, tap/click on + or Add Contact or Add Entry, once it loads the template – check also the fields that can be added aside from the standard fields, you will find out that fields like Other in Outlook do not exist.

    Alf Delola

    #6771

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    Lynn

    Guest

    The Other field exists on my phone. I know this to be a certainty as when I enter a Local Contact or use my Google account (both of which I am trying to get away from by using Akruto as they do not sync with my desktop Outlook), the Other field exists. It is only with the Akruto exchange account that fields are being lost. Suggestions?

    #6808

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    Lynn

    Guest

    Akruto Support, please respond to last post from three days ago. Thank you.

    #6809

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    Lynn

    Guest

    As per my post of January 3rd, the “Other” field is available on my phone. My phone actually has 21 phone number fields available. All of which are also available in Outlook 2016, my desktop app, but only 11 of which are available in the exchange account created for Akruto. Please advise.

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