September 26, 2019 at 10:10 am
I am about to change the computer I use for Akruto to a new machine. I use it to sync the PC, a phone and a tablet wiht calendar and contacts. (I know I will need to buy a new licence).
What do I need to do on the two mobile devices? Do I need to clear contacts. calendar and/or accounts?September 26, 2019 at 10:19 amModerator
When switching computers, please keep in mind the following.
1) You cannot use AkrutoSync to pull the data from your old phone into your new computer. I assume you have some means to transfer your documents and other files to your new computer. Use the same means to transfer your Outlook data, you may use this guide on how to transfer the Outlook data on your phone to your new PC. https://www.akruto.com/backup-phone-contacts-calendar/
2) Do not use existing Exchange account on your phone to sync with the new computer. Instead, make sure that your new computer has all your data, delete from your phone the account that you use for AkrutoSync (this will also delete from your phone contacts, calendar and tasks), and set up AkrutoSync on your new computer to sync with your phone (this will copy the data from your new computer to your phone and ensure that two-way sync before your phone and your new computer works)
Please let us know if you require further assistance.
AkrutoSyncSeptember 26, 2019 at 10:30 am
You are right that I have another way of moving the master data from the old computer to the new.
Thanks for your instructions and hopefully the transfer will go smoothly.
Chris BuntonSeptember 26, 2019 at 10:32 amModerator
You’re welcome. Please don’t hesitate to contact us at https://www.akruto.com/contact-us/ if you require further help with the setup.
AkrutoSyncNovember 16, 2019 at 5:34 pm
I have not used my computer for two months. Now I cannot find Akruto on my phone in order to force a sync. Please advise.