NEW SAMSUNG 24 ULTRA WILL NOT SYNC

I HAVE BEEN SYNCING MY DESKTOP AND SAMSUNG 2O NOTE FOR SOME TIME. I HAVE A NEW 24 ULTA. I CANNOT GET THE TWO TO COMMUNICATE. I GO THROUGH THE PROCESS HOWEVER IT IS NOT CONNECTING TO THE SERVER.

“COULD NOT VERIFY ACCOUNT. COULD NOT CONNECT TO YOUR ACCOUNT. CHECK YOUR ACCOUNT AND SERVER INFORMATION THEN TRY AGAIN.”