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calissi-barral
GuestHello,
I bought a new computer, Office2016 store was installed. I uninstalled it.
I installed office2010.
When I run akruto, here is the error message:
AkrutoSync 5.2.40 (64-bit) started at 31/10/2019 07:40:21 (Thu, 31 Oct 2019 06:40:21 GMT)
31/10/2019 07:40:21 [5776]managed-thread-1: Application directory is ‘C:\Users\richard.sauvat\AppData\Local\Akruto’
31/10/2019 07:40:21 [5776]managed-thread-1: Current directory is ‘C:\Users\richard.sauvat\AppData\Local\Akruto’
31/10/2019 07:40:21 [5776]managed-thread-1: Installation directory is ‘C:\Program Files\Akruto’
31/10/2019 07:40:21 [5776]managed-thread-1: Touch support disabled.
31/10/2019 07:40:21 [5776]managed-thread-1: Loaded Page Home
31/10/2019 07:40:21 [5776]managed-thread-1: Using config file C:\Users\richard.sauvat\AppData\Local\Akruto\config.txt
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘verbose’ to ‘0’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘confirm.exit’ to ‘true’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘iconize.on.close’ to ‘true’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘iconize.show.balloon’ to ‘true’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘logon.timeout’ to ’90’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘max.scan.time’ to ‘os-based’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting parameter ‘folder.list.timeout’ to ’10’
31/10/2019 07:40:21 [5776]managed-thread-1: Setting app status.
31/10/2019 07:40:21 [5776]managed-thread-1: Done with app status.
31/10/2019 07:40:21 [5776]init-and-stay-1_id-4: Operating System: Windows 10 Pro (Version 1903) 18362.1.amd64fre.19h1_release.190318-1202 – Microsoft Windows NT 6.2.9200.0 (6.2.9200.0)
31/10/2019 07:40:22 [5776]init-and-stay-1_id-4: Found Windows Store package Microsoft.Office.Desktop.Outlook_16051.12026.20344.0_x86__8wekyb3d8bbwe
31/10/2019 07:40:22 [5776]init-and-stay-1_id-4: Finished enumerating installed Outlook versions (Windows Store)
31/10/2019 07:40:22 [5776]init-and-stay-1_id-4: Unable to find Microsoft Outlook on this computer. Please make sure that Outlook is installed and that you can start it manually. If the problem persists, please contact Akruto for support.
31/10/2019 07:40:22 [5776]managed-thread-1: Starting Page_LoadedAsyncComplete()
31/10/2019 07:40:22 [5776]init-and-stay-1_id-4: Waiting on thread 6388
31/10/2019 07:40:22 [5776]managed-thread-1: Found Windows Store package Microsoft.Office.Desktop.Outlook_16051.12026.20344.0_x86__8wekyb3d8bbwe
31/10/2019 07:40:22 [5776]managed-thread-1: Finished enumerating installed Outlook versions (Windows Store)
31/10/2019 07:40:23 [5776]check-outlook-versions: Enumerating installed Outlook versions (Control Panel)
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2003 (32-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2007 (32-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2010 (32-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2010 (64-bit) found at ‘C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE’
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2013 (32-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2013 (64-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2016 (32-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Outlook 2016 (64-bit) not found.
31/10/2019 07:40:23 [5776]check-outlook-versions: Finished enumerating installed Outlook versions (Control Panel)
31/10/2019 07:40:23 [5776]check-outlook-versions: Found Windows Store package Microsoft.Office.Desktop.Outlook_16051.12026.20344.0_x86__8wekyb3d8bbwe
31/10/2019 07:40:23 [5776]check-outlook-versions: Finished enumerating installed Outlook versions (Windows Store)
31/10/2019 07:40:23 [5776]check-outlook-versions: Finished enumerating installed Outlook versions
31/10/2019 07:40:23 [5776]managed-thread-1: IsOkToClose(): returns False
31/10/2019 07:40:23 [5776]managed-thread-1: Minimizing the window.
31/10/2019 07:44:19 [5776]managed-thread-1: Done saving minimize=no setting.
31/10/2019 07:44:34 [5776]managed-thread-1: IsOkToClose(): returns False
31/10/2019 07:44:34 [5776]managed-thread-1: Minimizing the window.Help me please
ModeratorHello Calissi,
We are sorry that you are experiencing this problem.
It looks like your computer have a Microsoft Store version of Microsoft Outlook.
31/10/2019 07:40:23 [5776]check-outlook-versions: Found Windows Store package Microsoft.Office.Desktop.Outlook_16051.12026.20344.0_x86__8wekyb3d8bbwe
To remove this, you need to go to “Apps & Features” on your computer and look for “Microsoft Office Desktop Apps” and uninstall it. Please make sure that you have a back up of your data before doing so.
Please restart your computer after and check if you will still get the same error message.
I hope this helps.
Regards,
Raphael Gonzales
AkrutoSync -
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