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Posts
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Not recognized on a new installation of AkrutoSync, although it finds my profile. My documents location has been moved from C: to D: so my outlook path is D:\LadyEve\Documents\Outlook Files. Can’t see any place to change the location.
Thanks.Hi Eve,
Thank you for choosing AkrutoSync,
If you have the Windows Store version of Outlook 2016, you will need an update from AkrutoSync. Otherwise, please contact akruto sypport by sending an email to support@akruto.com. We will ask for a log file from you, which will help us understand why we can’t see Outlook folders.
Regards,
Brian TanHi Eve,
Could you please email the following to support@akruto.com
Please open the log file of AkrutoSync on your computer. To get to the log file, click the “Open Data Directory” link in AkrutoSync. In the window that opens, find the file akruto.log (sometimes shown as just “Akruto”). Open using Notepad.Once you open the Akruto log file, scroll all the way down and look for the following:
check-outlook-versions: Enumerating installed Outlook versions
AND
check-outlook-versions: Finished enumerating installed Outlook versionsCopy the lines in-between the 2 lines mentioned above and paste them as part of your reply via email on this same thread.
Regards,
Alfredo Delola
AkrutoSync