Home › Forums › Android Devices › Samsung › Problem syncing with Samsung Galaxy S9
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Bob Green
GuestHaving problems setting up the Microsoft Exchange ActiveSync account on my new S9, which I have done multiple times before on multiple Samsung products, e.g. S7, Tab E, 10.1 Tablet
I go to Add Account, select MEA, enter the email as shown on Akruto on my PC, enter the current password, but when I select either Manual Setup or Sign In absolutely nothing happens
Outlook is still syncing on my other Samsung devices
ModeratorHi Bob,
Please try to reboot your phone and reconfigure AkrutoSync for your Samsung Galaxy S9.
To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.
If you are having issues setting up the Exchange account on your phone then follow the instructions below.
On your phone:
1. Tap on Settings
2. Tap on Accounts
3. Tap on Add Account
4. Tap on Exchange or Microsoft Exchange Active Sync
5. Type in the email address shown in AkrutoSync.
6. Tap on Manual Setup
7. Tap on Exchange
8. Type in the password you just created
9. Change Security Type to SSL/TLS (Accept All) or Check “Use secure connection (SSL)”
10. Tap on next.Let me know if this works for you.
Regards,
Raphael Gonzales
AkrutoSyncDonna
GuestAkrutoSync is no longer synchronizing my Outlook calendar with my phone. Contacts and Tasks sync without any problem, but not my calendar.
None of the solutions Akruto has proposed have worked. I’ve checked that my computer and phone are connected to the same network; they are. I’ve unplugged and restarted my router; turned off and rebooted my computer; turned off and restarted my phone….and nothing!
I’m using Office 365 and have a Samsung S9 phone. I doubt I’m the only one having this problem, but if anyone else has a solution, I’m all ears.
ModeratorHello Donna,
We apologize for the inconvenience.
May we know the status of the sync for calendar in AkrutoSync window? Please open AkrutoSync on your computer and check if it is displaying “None” or “In progress” or “Success”.
Please also send an email to support@akruto.com for further troubleshooting.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncCheryl
GuestIn case this is helpful, I have had problems syncing my Samsung Galaxy S7 phone since there was a Samsung system upgrade a few days ago. I can easily do a manual sync and that works fine, but the automatic sync is no longer happening. I am testing a few more things on my end and then will send an e-mail to Support if it doesn’t get resolved.
Gary
GuestAkrutosync stopped working on our Samsung S8 phones. When I force a sync, it say it was successful, but the calendar items do not show up on the phone. Help!
ModeratorHello Gary,
Please click “Select what to Sync” in AkrutoSync window and check if you have selected the correct folder for Calendar then click “Save”. Force a sync from your phone after.
If it still didn’t work, please take a screenshot of AkrutoSync main window from your computer and send it via email to support@akruto.com for further troubleshooting.
Raphael Gonzales
Technical Support Specialist
AkrutoSyncchris perkins
GuestI am having same problems with S9, it worked fine on my other phone but not the S9. The status in calendar and contacts is NONE. and I cant get it to force sync either, when I ask it to do an auto DNS and type in the web address it says http://ne446.akrname.com dns server not found. any suggestions as currently losing the will to live as spent so long trying to sort it!
ModeratorHello Chris,
Thank you for the email.
If the phone cannot connect to the IP address or hostname URL, it means that the phone is not yet communicating with AkrutoSync. There can be several reasons your phone cannot connect to your computer. Please check the following:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF.
3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and restart your PC and Phone.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncJohn Torrence
GuestSame problem. 1 month ago (5/21) the phone did an automatic update, and stopped syncing. Forcing a sync does seem to even work? Prior to that it worked flawlessly from the day it was installed. I have a Galaxy S8.
I have rebooted the phone and pc (several times), no change.
AkrutoSync shows the last sync was 5/21.
There are no messages in the Akrutosync window regarding progress.
I am using an Exchange email account.
The phone is not in airplane mode.
Mobile/Cellular Data is currently OFF, but I have tried it both ON and OFF with no difference. Previously it was generally on and it worked fine.
This PC does not have a firewall. -
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