Samsung S8 – cannot select Outlook folders

Home Forums Android Devices Samsung Samsung S8 – cannot select Outlook folders

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author

    Posts

  • #9667

    Reply

    Henry Meleg

    Guest

    Running latest Akruto version and worked fine with old phone. Did a new config on a Samsung S8 and under “Select what to sync” it shows Outlook profile but for Calendar, Contacts, Task & Note folders it states “NONE”. Under S8 Exchange account and on PC it shows “Success” against the sync however no data transferred to S8 and on PC Akruto windows under “Select what to sync”, all the folders are shown as NONE. Running a corporate Outlook 2013 Professional with a 360 exchange server I think.</p>
    <p>How do I get Akruto to show/select the Outlook folders ?.

    #9668

    Reply

    Akruto Support

    Moderator

    Hi Henry,

    Thank you for choosing AkrutoSync.

    AkrutoSync is having trouble in accessing your Outlook folders.

    We need to check and make sure that there is nothing strange in your Outlook configuration.
    1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.

    2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

    3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?

    4. Do you need to enter a password to see your data in Outlook?

    We will wait for your response,

    Regards,
    Brian Tan
    AkrutoSync Support

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Samsung S8 – cannot select Outlook folders
Your information: