Smart phone to new Outlook

Hi Adrian

Sorry to know what happened. May we know if what’s the make and model of your phone?

You can also send an email to support@akruto.com so we can assist you further regarding with this matter.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hi Adrian

You can export the data saved from the AkrutoSync Exchange account on your phone by using the following apps below:

For calendar, you can use iCal Import/Export CalDAV
https://play.google.com/store/apps/details?id=tk.drlue.icalimportexport&hl=en
OR
ICS Importer
https://play.google.com/store/apps/details?id=jitdesign.icsimport&hl=en

Then follow this to import that data to your outlook : https://www.akruto.com/backup-phone-contacts-calendar/import-ical-ics-calendar-into-outlook-2013

For your contacts : You can use 123 Contact Backup
https://play.google.com/store/apps/details?id=akruto.backup&hl=en

Then follow this to import the contacts to your Outlook : https://www.akruto.com/backup-phone-contacts-calendar/import-csv-contacts-to-outlook-2013

Unfortunately for Task and Notes, we don’t have any tested applications yet.

Once your Outlook have all the latest data that you want to sync into your phone, you can now proceed with the reconfiguration.

To do this, remove the previous Exchange account on your phone. (Make sure that your Outlook have all the latest data first. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced). Then on your computer, open AkrutoSync and click configure AkrutoSync and follow the on-screen instructions to finish the setup. Be sure to select the folders that contain the data which you want to sync. Also, let the first sync finish all the way before you create any test appointments.

Let us know how this second set up goes. This should restore your sync.

Regards,

Raphael Gonzales
Technical Support Specialist
AkrutoSync