Stopping sync because of incorrect user nam or password

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  • #16672

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    Tommie Johansson

    Guest

    HI everything seems to work, but ?
    2018-11-28 22:30:55 [8480]http-443-31: ++++++++++++++ Begin processing request 52
    2018-11-28 22:30:55 [8480]http-443-31-52: Continuing
    2018-11-28 22:30:55 [8480]http-443-31-52: Request: >>POST /Microsoft-Server-ActiveSync?Cmd=Ping&User=tommie%40gk875.akrname.com&DeviceId=android612162387&DeviceType=Android HTTP/1.1<<
    2018-11-28 22:30:55 [8480]http-443-31-52: Authorization: Basic 65 -682705421
    2018-11-28 22:30:55 [8480]http-443-31-52: MS-ASProtocolVersion: 14.1
    2018-11-28 22:30:55 [8480]http-443-31-52: User-Agent: Android/6.0.1-EAS-2.0
    2018-11-28 22:30:55 [8480]http-443-31-52: Accept-Encoding: gzip
    2018-11-28 22:30:55 [8480]http-443-31-52: Content-Type: application/vnd.ms-sync.wbxml
    2018-11-28 22:30:55 [8480]http-443-31-52: Content-Length: 87
    2018-11-28 22:30:55 [8480]http-443-31-52: Host: gk875.akrname.com
    2018-11-28 22:30:55 [8480]http-443-31-52: Connection: Keep-Alive
    2018-11-28 22:30:55 [8480]http-443-31-52:
    2018-11-28 22:30:55 [8480]http-443-31-52: Notifying caller of POST request
    2018-11-28 22:30:55 [8480]http-443-31-52: Caller notified
    2018-11-28 22:30:55 [8480]http-443-31: Incorrect password
    2018-11-28 22:30:55 [8480]http-443-31-52: HTTP/1.1 401 Unauthorized
    2018-11-28 22:30:55 [8480]http-443-31-52: WWW-Authenticate: Basic realm=”Akruto”
    2018-11-28 22:30:55 [8480]http-443-31-52: Content-Type: text/html; charset=UTF-8
    2018-11-28 22:30:55 [8480]http-443-31-52: Date: Wed, 28 Nov 2018 21:30:55 GMT
    2018-11-28 22:30:55 [8480]http-443-31-52: Content-Length: 12
    2018-11-28 22:30:55 [8480]http-443-31-52:
    2018-11-28 22:30:55 [8480]http-443-31-52: Unauthorized
    2018-11-28 22:30:55 [8480]http-443-31: —————End processing request 52

    #16675

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    Akruto Support

    Moderator

    Hi Tommie,

    In AkrutoSync window, please click “Configure AkrutoSync” and select “Change Password” in the lower right part of the panel. Follow the on-screen instruction to finish the process.

    Let me know if this worked for you.

    Regards,

    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

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