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[URL=http://s1292.photobucket.com/user/DirectionalDriller/media/Capture_zpsqtcxih89.jpg.html][IMG]http://i1292.photobucke
t.com/albums/b573/DirectionalDriller/Capture_zpsqtcxih89.jpg[/IMG][/URL]Hi Jeff,
Thank you for the screenshot. Could you please email the following details to support@akruto.com
1. What is the make and model of your phone?
If Android – What is the make and model (Settings > About phone/device > Model number) of your Android phone? What is the Android version of your Android phone (Settings > About phone/device > Android version)?
If it is a Windows phone, what Windows version?
If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?2. Are you using Outlook 2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?
We will wait for your email.
Regards,
Alfredo Delola
AkrutoSyncHi Dresden Skees-Gregory,
AkrutoSync is having trouble in accessing your Outlook folders.
We need to check and make sure that there is nothing strange in your Outlook configuration.
1. Do you have multiple copies of Outlook? Perhaps maybe a trial version was installed on your computer that you haven’t been aware of when you first bought it? Please check if you have other installations/versions of Outlook on your computer.
2. Please OPEN Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?
3. Please CLOSE Outlook, and then restart AkrutoSync, and then click “Select What to Sync”. Do you see a list of your Outlook folders?
4. Do you need to enter a password to see your data in Outlook?
Regards,
Raphael Gonzales
AkrutoSync