SUPPORT

We have had repeating failure in Akruto Sync program, and response from Tech Support ceased Sep 5. Please see email trail below, as this is quite concerning and impacting us severely. We have sent screenshots and supporting information – where is your support

From: jacobs2055@yahoo.com <jacobs2055@yahoo.com>
Sent: Wednesday, October 23, 2024 11:59 AM
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs –

Akruto Support,

Once again, we have another truncated contact. Wondering why this is happening, how to recover the formerly present Notes for the Contact, and how to prevent this from recurring.
We see in the Synchronization history when this occurred, in this case 08/24/24 5:21 PM, ID #2643 for Whittaker, Wendy
When trying to “save this version” the only file type allowed is “ .msg ” which is unusable. How to get it to show in a usable text format?
We have not seen a response to previous requests on this matter, so still have to recover those.
Will appreciate ti9mely response; am available at 760-500-9090

David Jacobs 760-500-9090
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From: jacobs2055@yahoo.com <jacobs2055@yahoo.com>
Sent: Monday, October 14, 2024 12:51 AM
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs –

Please review below – and will appreciate a response…

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From: jacobs2055@yahoo.com <jacobs2055@yahoo.com>
Sent: Friday, October 11, 2024 1:22 PM
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs –
Importance: High

Akruto Support,

Once again, a key Contact has been truncated in the synchronization process, most frustrating. Entry ID 3926 for contact “Cicalese, Louis” shows before and after truncation, dated 10/2/2024
Will appreciate a non-boilerplate response. Installed Version is 5.3.25 (and check for updates automatically box is checked)
When attempting to save full version from the sync earlier this month, the file type is limited to “msg” format, which is unusable.
1) As requested earlier (see below), how to prevent such Truncation
2) How to save version in a usable format, such as Microsoft Word or similar

David Jacobs 760-500-9090

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From: jacobs2055@yahoo.com <jacobs2055@yahoo.com>
Sent: Thursday, September 5, 2024 10:01 PM
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

Raphael,

Followed your recommendations, did download/install/restart, AkrutoSync version now shows as 5.3.25; have restarted phone, and noted both have same Wi-Fi connection.
The subject Contact Appears as it did before. What’s next?
Should we expect the Truncation will no longer occur in future?

David Jacobs 760-500-9090

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From: Akruto Support <support@akruto.com>
Sent: Thursday, September 5, 2024 3:10 AM
To: jacobs2055@yahoo.com
Subject: RE: Contact Form entry from David Jacobs

Hello David,

That is odd that the notes are being truncated. Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/
Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.
Check if the contact notes will still be truncated after.
Let us know how it goes.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

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From: jacobs2055@yahoo.com [mailto:jacobs2055@yahoo.com]
Sent: Thursday, 5 September 2024 12:05 pm
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

Raphael,

Yes, when attempting to “Save This Version” the truncated Notes showing on the right side pane is what appears – last character is “1”
When scrolling down to bottom of the data screen, the left side of the panel shows in full. Having done so, after the full Contact Notes data left side is seen, we see the bottom line reads “Notes Format Rich Text Format (RTF) Text” and we no longer see the option “Save this version”. Having done this, scrolled back to top of the screen, chose to “Save this version”. The result is attached to this email. Likely showing only truncated version which appears on right side of the panel.
Bottom Line Question remains: how can we recover the full text version of these Notes (left side of the panel), to copy and paste over the truncated version, and then avoid future truncations.

David Jacobs 760-500-9090

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—–Original Message—–
From: Akruto Support <support@akruto.com>
Sent: Wednesday, September 4, 2024 6:06 PM
To: jacobs2055@yahoo.com
Subject: RE: Contact Form entry from David Jacobs

Hello David,

For clarification, the note from the contact shows up truncated when you click “Save this version” and it directly stopped to what the right pane is only showing and not the complete note?
If you were able to scroll it down, try to scroll it down to extend the view from the right pane and click “Save this version” again to see if the note is truncated.
Looking forward to your response.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

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—–Original Message—–
From: jacobs2055@yahoo.com [mailto:jacobs2055@yahoo.com]
Sent: Thursday, 5 September 2024 7:15 am
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

How best to download the desired version of the subject Contact’s Notes (before it was truncated).
How to keep Contact Notes files from being truncated – this has happened before.

David Jacobs 760-500-9090

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—–Original Message—–
From: jacobs2055@yahoo.com <jacobs2055@yahoo.com>
Sent: Tuesday, September 3, 2024 9:04 PM
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

The desired version shows on the LEFT side of the attached screenshot. When choosing to “Save this Version” we do not get the desired left side, only the truncated right side.
When holding the mouse pointer over what is desired, we see the top portion of the desired data. How can we recapture this information, to copy and paste in to the Notes section of this Contact’s record.

David Jacobs 760-500-9090

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—–Original Message—–
From: Akruto Support <support@akruto.com>
Sent: Tuesday, September 3, 2024 8:20 PM
To: jacobs2055@yahoo.com
Subject: RE: Contact Form entry from David Jacobs

Hello David,

Is it possible for you to send us the file downloaded from AkrutoSync’s history so we can check it and work for a solution?
You can try to attach the file in your reply to this email.
Looking forward to your response.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

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—–Original Message—–
From: jacobs2055@yahoo.com [mailto:jacobs2055@yahoo.com]
Sent: Wednesday, 4 September 2024 9:14 am
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

Raphael,

I do use MS Outlook, though do not know how to “drag the downloaded file from Sync History into Outlook”
Please describe…

David Jacobs
760-500-9090

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—–Original Message—–
From: Akruto Support <support@akruto.com>
Sent: Monday, September 2, 2024 7:54 PM
To: jacobs2055@yahoo.com
Subject: RE: Contact Form entry from David Jacobs

Hello David,

Thank you for the feedback.
Can you try to drag the downloaded file from Sync History into Outlook from your computer?

Let us know how it goes for you.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

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—–Original Message—–
From: jacobs2055@yahoo.com [mailto:jacobs2055@yahoo.com]
Sent: Tuesday, 3 September 2024 8:55 am
To: ‘Akruto Support’ <support@akruto.com>
Subject: RE: Contact Form entry from David Jacobs

Raphael,

Thanks for your comment; problem is, file saves in msg format, and does not appear to be accessible via WORD
Please see attachments;
ID 2585 Cicalese, Louis is desired line item, and desired text does appear when pointing mouse at certain times, though not able to copy text in a beneficial way to recover the missing Notes data

David Jacobs 760-500-9090

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—–Original Message—–
From: Akruto Support <support@akruto.com>
Sent: Monday, September 2, 2024 6:16 PM
To: jacobs2055@yahoo.com
Subject: RE: Contact Form entry from David Jacobs

Hello David,

Thank you for the email.
After saving the version, you can try to open the word format and copy the text and edit the contact in Outlook to update the data or restore it to its previous version.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

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—–Original Message—–
From: jacobs2055@yahoo.com [mailto:akrutowebsite@akruto.com]
Sent: Tuesday, 3 September 2024 7:07 am
To: support@akruto.com
Subject: Contact Form entry from David Jacobs

Contact Form entry received

Name: David Jacobs
Email: jacobs2055@yahoo.com
Phone type:
Sync type: Wi-Fi
Comments:

am trying to restore Notes from a Contact which was changed unintentionally.
I located a previous version which is accurate and click “save this version”, it is saved to “msg” format which is not apparently usable. Is there a way to save it in Notepad or WORD format so that I may correct what currently shows as Notes for this Contact? When I hold mouse pointer over the Notes text, it appears on the display, though do not see how to copy this desired data
ID 2585 7/24/2024