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I have not been able to sync my Samsung Galaxy A52s 5G (SM-A528BZKCEUB) with Outlook since the 26th of October. I have configured AkrutoSync to sync over home network without an imported AkrutoSync certificate and use the app ‘Tasks & Notes for MS Exchange’ which still works as intended. What can I do to fix the issue?
Android version is 12. I use Microsoft® Outlook® for Microsoft 365 MSO (Version 2210 Build 16.0.15726.20188) 64-bit. A screenshot of AkrutoSync’s current screen from my computer can be found at: https://ibb.co/bvw8w9G
If it is of any help, the built-in Windows 10 Reliability Monitor on my laptop has reported an application failure for ‘AkrutoGetConfig.exe’ (C:\Program Files\Akruto\AkrutoGetConfig.exe) on four occasions.
Regards,
MikaelHello,
Thank you for contacting us today.
First, please update AkrutoSync to the latest version:
Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that they are connected to the same network.
Next, on your phone, follow this:
1. Go to Settings > Accounts.
2. Choose the AkrutoSync account.
3. Select “Account Settings”.
4. Choose the AkrutoSync account again.
5. Scroll down and look for “Incoming Settings”.
6. Scroll down and look for “Security type” and set it to None then save the account.This should resume the syncing.
Let us know how it goes.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHello,
Thank you for the update. We are glad that the issue has been resolved. If you have 2 minutes to spare, please share your feedback to AkrutoSync here: https://www.capterra.com/p/167729/Akruto-Sync/
Please feel free to email us again if you require further assistance. Stay safe and have a great day!
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync