-
Posts
-
i have been using Akrutosync since 2016 to sync Windows 10/Outlook 365 and iphone. In the past week, sync is not working. i have not found relevant troubleshooting steps.
Any suggestions?
ThanksHi Richard,
Thank you for choosing AkrutoSync,
I’m sorry that you are having this problem. We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.
May I know the type of sync you were able to setup with Akruto? Is it Sync over home network or Sync over the internet? Also, Please let us know the exact model of your iPhone.
We will wait for your response,
Regards,
Brian Tan
Technical Support RepresentativeHello Clare,
We apologize for the inconvenience.
May we know the make and model of your phone? Please let us know if you see any specific error message in Akrutosync window when you try to sync.
Regards,
Raphael
AkrutoSyncHi Claire,
Please check the following for me:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)
3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.
We will wait for your response
Regards,
Brian Tan
AkrutoSync Technical Support SpecialistHi Don,
It sounds like we missed your email and did not help you. Things like this should not happen. Can you let us know the date and time you sent this email (including your timezone)? We will find it and help you resolve the situation. I am sure we can resolve the error.
We’ll wait for your response.
Regards,
Brian Tan
AkrutoSyncHello Tom,
Please open AkrutoSync and click on “Configure AkrutoSync”. Choose Change Address and select simple. Follow the on-screen instructions to finish the process.
At the end of the change address process, you will need to edit the Exchange account.
1. Go to Settings > Accounts.
2. Choose the AkrutoSync account.
3. Select “Account Settings”.
4. Choose the AkrutoSync account again.
5. Scroll down and look for “Incoming Settings”.
6. Enter the password that you used for the Change Address process.
7. Scroll down and look for “Security type” and set it to None then save the account.This should resume the syncing.
Let us know how it goes.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHello Trev,
If you are using Gmail Exchange, you can go to Settings > Accounts & Backup > Accounts > Exchange (the AkrutoSync Exchange account) > Account Settings > Choose the AkrutoSync Exchange account email then you can find the incoming settings at the bottom.
For Microsoft Exchange ActiveSync, you need to open the Email app then tap the 3 lines on the upper left. Tap the gear icon then choose the AkrutoSync Exchange account. Scroll down to the bottom until you see the Incoming Server Settings.
I hope this helps.
Regards,
Raphael
AkrutoSyncHello Ray,
Please check the following:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)
3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHi Ray,
Thank you for choosing AkrutoSync,
May I know the type of sync that you are using?
For now, please check the following:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4 GHz or Brian Wi-Fi 5ghz)
3. Turn off any VPN on both your computer and mobile devices. Some VPN’s comes with your Firewall or Anti-Virus software.
4. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.
Let me know if this worked for you.
Regards,
Brian
AkrutoSync.Hi Jeff,
A “failed” status indicates that Akruto detects a corrupted or damaged Outlook data (PST) file. Please run SCANPST. Please try to run it to repair any PST file corruptions you may have. You must run SCANPST multiple times until no error in the PST is detected. http://support.microsoft.com/kb/287497
Please send us a screenshot that shows that there are no more errors.
Once SCANPST detects no more errors, please run a repair your Microsoft Office installation and then try to open AkrutoSync again. To repair the installation, open Control panel and navigate to Uninstall a program. Then find Office, right click it and choose to Repair.
https://support.office.com/article/HA010382089If this does not work, please send us an email at support@akruto.com so we can further assist you.
Regards,
Brian
AkrutoSyncHello Josefina,
We are sorry that you are experiencing this problem. For troubleshooting, please send a screenshot of AkrutoSync window via email to support@akruto.com so that we can check and give you the next steps that you can follow.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHi Harold,
Thank you for contacting AkrutoSync,
You may need to completely uninstall AkrutoSync, before you do this, please make sure that Outlook on your computer has the latest contacts, calendars, tasks and notes.
To completely remove AkrutoSync by doing the following:
1. Open Settings, click Apps, click Installed Apps, find AkrutoSync, and run the uninstall wizard.
2. Navigate to C:\Program Files\ and make sure the Akruto folder is gone. If not delete it, please.
3. Navigate to C:\Users\username\AppData\Local\Akruto and delete the Akruto folder from here as well.
4. Reboot the computer and install the latest version of Akruto from here: http://www.akruto.com/files/upgrade/download
5. Install AkrutoSync.Let us know if this works for you.
Regards,
Brian Tan
AkrutoSync.