sync stopped working

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  • #20077

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    Richard

    Guest

    i have been using Akrutosync since 2016 to sync Windows 10/Outlook 365 and iphone. In the past week, sync is not working. i have not found relevant troubleshooting steps.
    Any suggestions?
    Thanks

    #20078

    Reply

    Richard

    Guest

    I should also mention that I sync both calendar and contact to both iphone and ipad. Neither calendar not contacts will sync to either ios device.

    #20079

    Reply

    Akruto Support

    Moderator

    Hi Richard,

    Thank you for choosing AkrutoSync,

    I’m sorry that you are having this problem. We strive to give our users a quick and seamless sync solution, and the trouble you are having is not what we want our customers to have to experience.

    May I know the type of sync you were able to setup with Akruto? Is it Sync over home network or Sync over the internet? Also, Please let us know the exact model of your iPhone.

    We will wait for your response,

    Regards,
    Brian Tan
    Technical Support Representative

    #23602

    Reply

    Clare O’Neal

    Guest

    The same thing is happening to me. The last sync was 8/14/19. I am synching over my home network. The Microsoft store technician ran some kind of diagnostics on my PC on the 14th, and I’m thinking it may have corrupted something. But I’m not sure what I should do now.

    #23604

    Reply

    Akruto Support

    Moderator

    Hello Clare,

    We apologize for the inconvenience.

    May we know the make and model of your phone? Please let us know if you see any specific error message in Akrutosync window when you try to sync.

    Regards,
    Raphael
    AkrutoSync

    #23613

    Reply

    Clare

    Guest

    Iphone 6S, IOS 12.4

    I’m not getting an error. It stopped automatically synching on the 14th. If I go to Calendars (on iphone) and pull down to manually sync, I get the spinning wheel for a while, then it stops. But it hasn’t synched.

    #23619

    Reply

    Akruto Support

    Moderator

    Hi Claire,

    Please check the following for me:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection. You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

    We will wait for your response

    Regards,
    Brian Tan
    AkrutoSync Technical Support Specialist

    #23623

    Reply

    Clare

    Guest

    I verified everything in items 1 & 2. Firewall – Akruto was allowed on private network, but not on public. So, I changed public to allow. It automatically synched OK. Turned cellular data back on, entered a test calendar event, and it synched OK. I guess the problem was the firewall setting.

    #47000

    Reply

    Don

    Guest

    Like those above, Akrutosync stopped working about a couple of months ago and nothing I have tried has fixed the problem.
    I have a Galaxy A51 running Android version 12 on which I am using Exchange with the pseudo address (xxx@rpyyy.akname.com) mechanism with both the phone and PC on the same WiFi network.
    Akrutosync on the desktop tells me to update the Gmail application but when I try to do so I receive the message “Gmail’s security settings are more secure than those set by your IT admin. Contact your IT admin for help.”
    I tried emailing you but received no response.
    Should I give up on Akrutosync?

    #47001

    Reply

    Akruto Support

    Moderator

    Hi Don,

    It sounds like we missed your email and did not help you. Things like this should not happen. Can you let us know the date and time you sent this email (including your timezone)? We will find it and help you resolve the situation. I am sure we can resolve the error.

    We’ll wait for your response.

    Regards,
    Brian Tan
    AkrutoSync

    #47391

    Reply

    Tom Massey

    Guest

    My Akruto stopped syncing calendar and contacts last December. It’s a Pixel 5, Android 13. Forcing a sync triggers a message “Sync is currently experiencing problems. It will be back shortly.” Been doing this since Dec 11 for Calendar and Dec 6 for Contacts. Any guidance?

    #47393

    Reply

    Akruto Support

    Moderator

    Hello Tom,

    Please open AkrutoSync and click on “Configure AkrutoSync”. Choose Change Address and select simple. Follow the on-screen instructions to finish the process.

    At the end of the change address process, you will need to edit the Exchange account.

    1. Go to Settings > Accounts.
    2. Choose the AkrutoSync account.
    3. Select “Account Settings”.
    4. Choose the AkrutoSync account again.
    5. Scroll down and look for “Incoming Settings”.
    6. Enter the password that you used for the Change Address process.
    7. Scroll down and look for “Security type” and set it to None then save the account.

    This should resume the syncing.

    Let us know how it goes.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #47488

    Reply

    Tom Massey

    Guest

    Your guidance worked. Thank you.

    #47866

    Reply

    Don

    Guest

    The information you requested:

    Brian

    As requested, my email was sent on Fri 23/12/2022 at 7:13 am NZ time which is UTC+12 with 1 hour of daylight saving.

    #65417

    Reply

    Trev

    Guest

    Hi there

    Can’t seem to change my exchange account settings on Galaxy S8+. There’s no facility/option to look for incoming settings?

    #65419

    Reply

    Akruto Support

    Moderator

    Hello Trev,

    If you are using Gmail Exchange, you can go to Settings > Accounts & Backup > Accounts > Exchange (the AkrutoSync Exchange account) > Account Settings > Choose the AkrutoSync Exchange account email then you can find the incoming settings at the bottom.

    For Microsoft Exchange ActiveSync, you need to open the Email app then tap the 3 lines on the upper left. Tap the gear icon then choose the AkrutoSync Exchange account. Scroll down to the bottom until you see the Incoming Server Settings.

    I hope this helps.

    Regards,
    Raphael
    AkrutoSync

    #65535

    Reply

    Ray Webber

    Guest

    My sync to Samsung A31 worked fine two days ago (2 July) but will now not sync. When I try to force a sync of the Outlook Contacts and/or Calendar, the little wheel turns on the phone but neither will sync.
    Any suggestions?
    Thanks
    Ray

    #65537

    Reply

    Akruto Support

    Moderator

    Hello Ray,

    Please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

    #65538

    Reply

    Akruto Support

    Moderator

    Hi Ray,

    Thank you for choosing AkrutoSync,

    May I know the type of sync that you are using?

    For now, please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4 GHz or Brian Wi-Fi 5ghz)

    3. Turn off any VPN on both your computer and mobile devices. Some VPN’s comes with your Firewall or Anti-Virus software.

    4. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.

    Let me know if this worked for you.

    Regards,
    Brian
    AkrutoSync.

    #66306

    Reply

    Jeff

    Guest

    Having sync issues on ios since upgrading my pc to windows 11. Will work fine once you configure it, and I have tried both the local and internet setups and the issue exists with either set up. Then any further syncs you try and do do a day later it keeps throwing up a failed status and does not sync. If I set up from scratch again and delete the account from phone and go through the whole process it will work again and then start failing shortly afterwards. I can’t keep having to setup and configure every time I need to sync. What is going on?

    #66307

    Reply

    Akruto Support

    Moderator

    Hi Jeff,

    A “failed” status indicates that Akruto detects a corrupted or damaged Outlook data (PST) file. Please run SCANPST. Please try to run it to repair any PST file corruptions you may have. You must run SCANPST multiple times until no error in the PST is detected. http://support.microsoft.com/kb/287497

    Please send us a screenshot that shows that there are no more errors.

    Once SCANPST detects no more errors, please run a repair your Microsoft Office installation and then try to open AkrutoSync again. To repair the installation, open Control panel and navigate to Uninstall a program. Then find Office, right click it and choose to Repair.
    https://support.office.com/article/HA010382089

    If this does not work, please send us an email at support@akruto.com so we can further assist you.

    Regards,
    Brian
    AkrutoSync

    #71240

    Reply

    Josefina M

    Guest

    Hi,
    Sync stoped working 3 days ago, when I force a sync from my phone it marks as succesfull but the status is not changing in the akruto window in my computer, it shows no activity.
    I use a Galaxy A14.

    Thanks.

    #71241

    Reply

    Akruto Support

    Moderator

    Hello Josefina,

    We are sorry that you are experiencing this problem. For troubleshooting, please send a screenshot of AkrutoSync window via email to support@akruto.com so that we can check and give you the next steps that you can follow.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

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