Sync Stops After Updates

Hello,

I’m really sad that this new “update” to version 5.3.26 broke the working system.
How could I go back to earlier working version?

Support answered quickly to my email. As offered I installed BlueMail. It start sync for calendar, but does not show any calendar inputs. Contacts are shown, but only with name and email, no phonenumber. I have done the permissions in android.

I’m starting to be really disappointed to the situation.

BR,

Mika K

I have the same problem. Where do I find version 5.3.25 ?

Hello all,

Thanks for reply and link to earlier versions for Andreas.

I have done some extra testing. Unfortunately it’s quite time consuming :(.

1. do not change any settings on your WIN akruto

2. disable wifi from your android – this is important! otherwise you might loose the data from your outlook

3. delete the akruto-account from android phone

4. restart your android phone

5. enable wifi on your android phone

5. make a new exchange account (akruto) to your android phone. Make sure you only choose calendar or connections, not both.
6. Follow closely the first sync and when it is ready. Then asap uncheck the synced (calendar or connections).
7. Do the same to the other (calendar or connections).

It seems that You can get the “snapshot” of that time to your android. Follow the instructions precisely, othervise you might loose your data from Outlook. It’s a good idea to make backup of outlook folders before starting.

The best of luck to everyone and waiting for new & working version of Akruto,

Mika

Thank you so much for your post, Mika!
I haven’t been able to sync for 2 weeks, double-checking my modem, my phone, my firewall to see whether they did an update and broke things. Didn’t even think of checking if akrutosync did an update.
And thank you akrutosync for getting back to Mika and looking into the problem.
Maybe akrutosync should have put something on their website alerting us of the issue so we didn’t pull our hair out for two weeks wondering and troubleshooting…
Sitting and waiting for the update…and crossing fingers 🙂

Hello,

I did install the 5.4.16 version of the Akruto. It seems to do the sync ok and it doesn’t lead in to deleting of the the items.

One remark is that the calendar sync is quite slow. I know I have quite large ammount of calendar items to sync, but now it has been 10 hrs and 1850 items. With earlier versions it has been much faster.

At least now everything seems to be working.

BR,

Mika

Still haven’t been able to synchronise – last sync was 14 November 2025 at 10.00 am AUSTRALIAN EASTERN STANDARD TIME.
I have completed AkrutoSync and Windows 11 updates but still nothing.
Looked at uninstalling Windows updates to see if that broke it, but can’t seem to do that – strange.
Are we still waiting for more updates?
Have loved AkrutoSync for sooooo many years. A couple of years ago, synchronising stopped but the support wrote instructions on the forum and was fixed within a week or so.
Any information would be helpful; I’m getting lost without my calendar bookings and contacts from my phone pushing through onto my PC 😐