Sync works but \"sent\" counter doesn\'t

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    Sync appears to be working well but the desktop app that shows how many calendar items, contacts, etc that are sent and received has a problem. I added a contact in MS Outlook 2016 and it appeared on my Blackberry Keyone, but the desktop app always showed “Sent 0”. I know it sent the record but that counter isn’t working.</p>
    <p>PS: I have over 2500 contacts if that’s of interest.</p>



    Akruto Support


    Hi Chris,

    Could you please repost your forum topic via email to

    To better assist you, we need to verify the following:
    1. The latest screenshot of AkrutoSync’s current screen from your computer

    2. Are you using Outlook 2003 / 2007 / 2010 / 2013 / 2016 / Office 365 with Outlook 2013 / 2016 on a Windows XP / Vista / 7 / 8 / 8.1 / 10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?

    For AkrutoSync version 5.2:
    The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).

    Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.

    We will wait for your email.


    Alfredo Delola

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