Synchronization with Samsung 52 s does not work

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    Susanne

    Guest

    258 / 5.000
    Hello,

    Until now, the synchronization between my Samsung Galaxy 52 s and my Outlook calendar (365) always worked smoothly. Suddenly it no longer works. The synchronization cannot be activated. What can I do?

    Kind regards
    Susanne

    #79050

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    Akruto Support

    Moderator

    Hello Susanne,

    We are sorry that you are experiencing problems.

    Please check the following:

    1. Make sure your phone is not on “Airplane Mode”

    2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4ghz or Brian Wi-Fi 5ghz)

    3. If you have a firewall on your computer, it may be preventing the connection You can try disabling the firewall (as a test only) to see if it is the reason for connection problems. If you are using something other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall.

    You can also try this:

    Close AkrutoSync and close your Outlook then restart your router and computer. Restart your phone as well.
    After the restart, make sure that both of your computer and phone are connected to the same network.
    Open your Outlook first and wait for 5 minutes before opening AkrutoSync. Then force a sync on your phone and see if it will make any difference.

    Regards,
    Raphael Gonzales
    Technical Support Specialist
    AkrutoSync

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