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I have successfully synced Outlook calendar on my PC to both my Samsung S7 and Galaxy Tab 10.1
Have a new Samsung Galaxy Tap E to set up for syncing
Have gone to Add Account, selected Microsoft Exchange ActiveSync, entered email address as xxx@nnn.nnn.n.nn as shown on Akruto, entered password, but after “Retrieving account information” I get “Unable to connect to server”
But other devices are still syncingHelp
Hello Bob,
You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:
To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.
If you are having issues setting up the Exchange account on your phone then follow the instructions below
On your phone:
1. Tap on Settings
2. Tap on Accounts
3. Tap on Add Account
4. Tap on Exchange or Microsoft Exchange Active Sync
5. Type in the email address shown in AkrutoSync.
6. Tap on Manual Setup
7. Tap on Exchange
8. Type in the password you just created
9. Change Security Type to SSL/TLS (Accept All) or Check “Use secure connection (SSL)”
10. Tap on next.Let me know if this works for you.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync