January 13, 2017 at 9:08 am
Akruto seems to be changing the time of certain appointments. What could be going on ?
When I sync a recurring appointment on calendar that has been sent from someone else, Akruto appears to be making the times 6 hours earlier.
If I then manually change the time on the recurring appointment AFTER it has been received, it will them retain the correct time.
Appointments are being sent from the same computer but different outlook login or from Windows 365 account on another computer or smartphone.
The same thing happens regardless of what calendar app is used on my tablet (I’ve tried 4 so far).
Example: I send a recurring appointment from my business Outlook account set for every Tuesday at 5pm – 6pm. It is received by my personal Outlook account and shows the correct time on the computer for both outlook accounts. When I sync the calendars via Akruto, the time on the Calendar app of the originating (Business) calendar is correct (5p-6p), but the time on the Calendar app receiving (personal) calendar is 11a-12p.
The same thing will happen if my wife sends a recurring appointment from her work computer to my personal outlook account.
thanks!January 13, 2017 at 10:09 pmModerator
Please reply via email to email@example.com
Before we proceed, we need to verify the following:
1. Your sync setup, is it (1) Sync over home network/Wi-Fi or (2) Sync over the Internet?
2. The latest screenshot of AkrutoSync’s current screen from your computer
3. What is the make and model of your phone? If it is an Android, what is the Android version (Settings > About phone/device > Android version)? If it is a Windows phone, what Windows version? If it is an iPhone or an iPad, what is the iOS version (Settings > General > About > Version)?
4. Are you using Outlook 2002/2003/2007/2010/2013/2016/Office 365 with Outlook 2013/2016 on a Windows XP/Vista/7/8/8.1/10 computer? Is it a desktop or a laptop? Wired directly to the router or connected via Wi-Fi?
If you are not familiar with ‘how to take a screenshot and attaching it to the email’, please use this guide:
1. Press the “Print Screen” key on your keyboard (also labeled as “Prt Sc” or “PrtScn”). This will capture an image of your entire screen.
Or you can Click on the AkrutoSync window then hold down the Alt button and press Prt Sc. This will take a picture of the “active” window on your screen. An image of the window will be copied to the clipboard. You will not receive any confirmation that the screenshot has been taken.
2. Paste the screenshot. Once you have made the screenshot, you will need to paste it to an editor. Open Paint from the Accessories section in your Start menu or search Paint in Windows Search. With a new blank canvas open in Paint, press the Ctrl and V buttons together to paste the image onto the canvas. You can also right-click on the canvas and select Paste.
3. Save the screenshot. Click File, then Save to set the name and file type of the image. You can select the JPG or PNG file type. Select and remember the save location, then click Save.
4. Attach the screenshot that you saved as a reply to this email.
Alternatively, you can refer to the guide for taking a screenshot here: http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
For AkrutoSync version 5.2:
The new version allows the program to be minimized into the Taskbar Notification Area (near the system clock).
Also added a capability to take screenshots right from AkrutoSync to make support’s life easier. To take a screenshot, the small icon in the top left corner of the AkrutoSync window (or press Alt+Space). A menu will open; select “Take screenshot”. You will be offered to select a file name and location for the screenshot file. The default location for the screenshot file is on the desktop and the default file name is AkrutoSync Screenshot.png.
We will wait for your response.
Alf DelolaJanuary 19, 2017 at 5:29 pm
This caught my attention, similar thing for me.
I travel a fair bit and have stopped synchronizing when on the road. I think there is an issue with timezones. When I sync when in a different time zone I start getting new copies of lots of appointments. My thought is that perhaps the general timezone or original time zone when created is not being held, rather the relative time in the time zone where the sync is being done sees a gap across the shifted time and creates the duplicate.
Windows 10 home version 1607
Phone Samsung S7 edge
Android 6.01January 22, 2017 at 1:34 pm
Jason – thanks for posting your issue as well.
The odd thing about my issue is that it only happens when I receive _recurring_ appointments on one Outlook account in particular. It won’t change single appointments or appointments that originate on the Outlook account in question.January 22, 2017 at 1:50 pm
am sending email today.
ThanksJanuary 22, 2017 at 2:05 pm
on desktop that is wired
syncing to Samsung Galaxy 8 tablet