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Posts
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Samsung S21 Chrome browser times out during ‘Change Address’ process. No sync with Windows 10. No error message.
Hi Ed,
Thank you for choosing AkrutoSync,
Please check the following:
1. Make sure your phone is not on “Airplane Mode”
2. Please open settings -> Wi-Fi on your phone and make sure it says “connected”. Not just “on”, but “connected” to the same network of your PC. If your PC or laptop is also using Wi-Fi make sure it is connected to the same Wi-Fi network that your phone is connected to. Also make sure that Mobile Data / Cellular Data is Turned OFF. Also, please make sure that both your devices are connected to the same 2.4 ghz or 5ghz router. This is usually indicated in the Wi-Fi name. (Example: Brian Wi-Fi 2.4 GHz or Brian Wi-Fi 5ghz)
3. Turn off any VPN on both your computer and mobile devices. Some VPN’s comes with your Firewall or Anti-Virus software.
4. Your firewall may be preventing the connection. You can try disabling other than the Windows Firewall, please make sure Akruto is listed as “allowed”. If this does not work, completely turn off your firewall and force a sync if still does not work please restart your PC and Phone.
If the above steps did not resolve the issue, please send us an email to support@akruto.com so we can further assist you.
Regards,
Brian
AkrutoSync