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Hello. I’ve been using AkrutoSync for several years and have found it to be invaluable.
However, I had to run the Windows checkdisk program on my Windows 7 64-bit laptop today. After the program completed, AkrutoSync was unable to load when Windows restarted. I’ve tried uninstalling and reinstalling AkrutoSync version 5.2.41 several times, and when I try to launch the program it loads but with the status message, “Unable to initialize sync engine” and there are no other options shown on the left side of the window except “Open Data Directory” and “About AkrutoSync”.
I’m trying to use AkrutoSync with Office 365 and my Samsung Galaxy S7 with Android version 8.0.0.
If you can reply with any help as quickly as possible it will be greatly appreciated.
Hello David,
We sincerely apologize for the delayed response and for the inconvenience that this has caused you.
We will need to investigate further on this particular case of yours. Please assist us in retrieving the Akruto logs on your computer. I will forward it to our developers to investigate further. To retrieve the logs, please do the following:
To get to the log file please click Open data directory in AkrutoSync and look for the file Akruto or akruto.log. Zip it up and send it via email to support@akruto.com
The log file contains all the processes that AkrutoSync executes for sync to occur. The log file will include the name of your Outlook profiles and Outlook folders. We can assure you that no Outlook data and information for contacts, calendar, tasks and notes can be seen or extracted from the log file. Also, yes, we would recommend to have the log file compressed in a zip file.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSyncHere’s a screenshot of the error message:
Here’s a link to a quick video showing the error that results when installing or reinstalling the latest version of AkrutoSync, version 5.2.41:
Hello David,
We are sorry that you are still experiencing this problem.
Our development team is already conducting an investigation regarding this particular issue that you encountered. We will get back to you as soon as possible. Thank you for your patience and understanding.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync[SOLVED]
AkrutoSync tech support has solved this problem (thank you!) and here are the final steps that fixed it:
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(From tech support)
“As per the investigation conducted by our development team, this issue seems to be generated by a very old version of Microsoft .NET framework on your computer. Our development team have updated AkrutoSync so that the error would not happen. Please install the latest version of AkrutoSync.“If the issue still occurs, please send us the latest AkrutoSync log file or upgrade the .NET framework on your computer to the latest version”
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(I had to remove the two download links that AkrutoSync support provided because apparently links are not allowed by this forum)
I first installed the latest version, 5.2.42 but a different issue occurred:
I then uninstalled and reinstalled the version of the .NET framework that was referenced above, and that solved the AkrutoSync issue. I’m now able to sync successfully with Outlook 365 on my Windows computer.
Thanks to AkrutoSync support for working through this issue. Your help is greatly appreciated!