Hello Richard,
Please download and install the latest version of AkrutoSync here: https://www.akruto.com/files/download/
This installer has 32bit and 64bit version. The version that will be installed depends on the bitness of your Outlook.
Simply run the installer and finish the process. You don’t need to uninstall the current version installed on your computer. Reboot your computer and phone after and make sure that both are connected to the same network/router.
Let us know how it goes.
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync
Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync