- 1 General Questions about Akruto Sync
- 1.1 What can Akruto Sync do for me?
- 1.2 Will Akruto Sync work with my phone?
- 1.3 What versions of Windows does Akruto Sync support?
- 1.4 What versions of Outlook does Akruto Sync support?
- 1.5 Does Akruto Sync synchronize all past appointments?
- 1.6 Do I need a Hotmail, Windows Live, or Google account to access my outlook data on my mobile device?
- 1.7 Is there a monthly fee?
- 1.8 Can I access my data on my phone when I am in an area with no cellular signal?
- 1.9 If I lose my data, do you have a backup?
- 1.10 What kinds of data can I use Akruto Sync for?
- 1.11 When I change my data on my smartphone, is the change reflected in Outlook?
- 1.12 When I change my data in Outlook, is the change reflected on my smartphone?
- 1.13 Does Akruto Sync support Outlook categories?
- 1.14 What happens when my computer’s IP address changes?
- 1.15 What is the Free Trial version of Akruto Sync?
- 1.16 I have a lot of Contacts and a busy Calendar. Is Akruto Sync for me?
- 1.17 Can Akruto Sync sync over USB?
- 2 For Akruto Sync Users
- 2.1 I get error code 80072efd. How can I fix it?
- 2.2 How do I force a sync?
- 2.3 How do I synchronize data from my phone to my PC?
- 2.4 I get an error saying that port 443 is in use. What should I do?
- 2.5 I am unable to load a web page on my phone to configure Akruto Sync. What should I do?
- 2.6 Akruto says that sync is successfull, but I don’t see my contacts, appointments and tasks on my phone. Why?
- 2.7 How can I enable/disable sync of contacts/calendar/tasks?
- 2.8 Do I need to keep Akruto Sync window open in order to sync?
- 2.9 How can I minimize Akruto Sync to the Clock Area, instead of Taskbar?
- 2.10 How can I switch Akruto Sync language?
- 2.11 Can I upgrade Akruto Sync?
- 2.12 I am in Jamaica. Why are some of my appointments shifted by an hour?
General Questions about Akruto Sync
What can Akruto Sync do for me?
Akruto Sync lets you synchronize your contacts, calendar and tasks between Outlook running on your PC and your smartphone, without relying on a cloud service. If you have a Windows Phone, you can also synchronize Outlook notes.
Will Akruto Sync work with my phone?
Akruto Sync supports all Android phones and tablets (Samsung Galaxy S4/S3/S2, Samsung Galaxy Note 2, HTC One, Google Nexus, Motorola Droid Razr Maxx HD, LG Optimus G Pro and others) and all Windows Phones (Nokia Lumia 1020 and others, HTC, Samsung Ativ, Huawei Ascend and others). Although iPhone/iPod/iPad and Windows Mobile (the older Microsoft OS) are not officially supported, they work, too.
What versions of Windows does Akruto Sync support?
Akruto supports Windows 8, Windows 7, Windows Vista and Windows XP. Both 32- and 64-bit versions are supported. The tablet operating system Windows RT is not supported.
What versions of Outlook does Akruto Sync support?
Akruto supports all versions of Outlook from the very old Outlook XP to the latest Outlook 2013. Both 32- and 64-bit versions are supported.
Does Akruto Sync synchronize all past appointments?
Yes. Akruto Sync synchronizes all future and all past appointments. It does not limit you to two weeks or a month of past appointments or have any other arbitrary limit.
Do I need a Hotmail, Windows Live, or Google account to access my outlook data on my mobile device?
No. Akruto Sync does not rely on Hotmail, Windows Live, or Google. Your phone connects directly to your computer over your home WiFi or your wireless carrier network.
Is there a monthly fee?
No. Akruto Sync is a piece of software. You pay once for the license, install Akruto Sync on your own computer and use it.
Can I access my data on my phone when I am in an area with no cellular signal?
Yes. Your phone has a copy of all your contacts, calendar, tasks and notes.
If I lose my data, do you have a backup?
No. Your data never enters Akruto servers. Your phone connects directly to your computer to synchronize the data. However, Akruto makes it very easy for you to make backups of your data. All your data is stored in a single folder on your PC. Take a backup whenever you want, or sign up with an online service to back it up continuously.
What kinds of data can I use Akruto Sync for?
Akruto Sync can sync Outlook contacts, calendar, tasks and notes. To synchronize notes you need to install our Basic Notes app on your phone. Contacts, calendar and tasks do not require an app on the phone.
When I change my data on my smartphone, is the change reflected in Outlook?
Any changes you make on your smartphone are synchronized to Outlook.
When I change my data in Outlook, is the change reflected on my smartphone?
Any changes you make in Outlook are synchronized to your smartphone.
Does Akruto Sync support Outlook categories?
When transfering your data to and from your phone, Akruto Sync will preserve all category information. However, keep in mind that the built-in People and Calendar apps in the Windows Phone do not display categories. The phone does store categories internally, but does not display them. Categories will still appear in Outlook on the PC and will be preserved no matter how many times you edit the item on the phone or in Outlook.
What happens when my computer’s IP address changes?
Akruto Sync relies on your computer’s IP address in order to transfer data between your computer and your phone. When your computer’s IP address changes, Akruto Sync detects the change and guides you through a re-configuration process (an abbreviated version of initial configuration). If this happens frequently, you may want to configure your router to always give your computer the same address. To do this, point your web browser to your router, log in and look for an option called “DHCP reservation” or “Address reservation”. Note that this is not required in order to use Akruto Sync.
What is the Free Trial version of Akruto Sync?
You can try a fully functional version of Akruto Sync free of charge for 7 days. When you pay for Akruto Sync, you receive a registration code, which you can enter into your Free Trial version of Akruto Sync to convert it to the Paid version.
I have a lot of Contacts and a busy Calendar. Is Akruto Sync for me?
Akruto Sync has no limit to the number of contacts or calendar entries it can synchronize.
Can Akruto Sync sync over USB?
Akruto Sync cannot sync over USB. The two options available are syncing over the local area network (LAN) or via the Internet. If you are concerned with security, please note that all network communication is done over an SSL encrypted link. Also note that if you choose the option to sync over LAN, your data does not even pass through the Internet. You can connect your phone to your LAN by whatever means your phone allows, WiFi being the most common one.
For Akruto Sync Users
I get error code 80072efd. How can I fix it?
This error code means that the phone tried to synchronize your data, but was unable to connect to your computer. This could be because the phone was out of range of your Wi-Fi router, or because the phone turned off Wi-Fi in order to conserve battery (the phone does this automatically, without even letting the user know). If you are able to start a sync manually (as explained in this question), you can ignore this error code.
If you are not able to start a sync manually
• Make sure that Akruto Sync program is running on your PC. If it is not, you can start it by double-clicking a shortcut on your desktop. You can minimize the window, but do not close it.
• Verify that there are no errors displayed in the Akruto Sync window.
• If you chose the Wi-Fi sync option, verify that your phone is connected to your Wi-Fi network.
• If you recently made changes to your network, they may be the reason your phone is not able to connect.
• If you installed new firewall software on your computer, you need to configure it to allow Akruto Sync to use the network (as explained in the “I am unable to load a web page” question).
How do I force a sync?
You can force a sync whenever you want. Make sure that Akruto Sync program is running on your PC. If it is not, you can start it by double-clicking a shortcut on your Desktop. On your phone, go to “Settings”, then “email+accounts”, tap and hold the account that was created for Akruto Sync, tap “sync”.
How do I synchronize data from my phone to my PC?
When you are adding a new Contact, Appointment or Task on your phone, you can choose whether to synchronize it with Akruto Sync or Windows Live. If you do not see your new Contact, Appointment or Task in Outlook, this may be because you are synchronizing them with Windows Live. To add a new appointment, open the Calendar app on the phone. Tap the plus sign at the bottom of the screen. The phone will show a screen for entering your new appointment. The first and second lines let you enter the subject and location for your new appointment. The third line lets you select a calendar (or account) for your new appointment. You need to tap on this line to see a list of accounts and select the account that was created for Akruto Sync. Then finish entering your appointment information. This appointment will be synchronized with Outlook using Akruto Sync. Similarly, when adding a Contact or a Task, tap the plus sign at the bottom of the screen and select the account that was created for Akruto Sync.
I get an error saying that port 443 is in use. What should I do?
If you are using Skype, then open Skype and select Tools->Options->Advanced; go to ‘Connections’ tab and uncheck the checkbox for ports 80 and 443. If you have Microsoft IIS (Internet Information Server) running on your computer, the open Control Panel -> Advanced -> Services, disable Internet Information Server and reboot the computer. If you do not know what program is using port 443, you can use a free tool from Microsoft, called TCPView (http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx) to determine which program uses the port. In TCPView, sort by ‘Local Port’ column and find 443 or https. Then stop or disable the program using this port.
I am unable to load a web page on my phone to configure Akruto Sync. What should I do?
If you are using a third-party (Norton, McAfee, etc…) firewall on your computer, you need to configure it to allow Akruto Sync to use the network. Akruto Sync accepts incoming network connections on ports 443, 80 and 54321, although most firewalls do not require you to know these numbers.
Akruto says that sync is successfull, but I don’t see my contacts, appointments and tasks on my phone. Why?
Outlook on your PC maintains one or more accounts, where contacts, calendar and tasks are stored. Akruto Sync synchronizes your default account with the phone, which may not be what you want. It is even possible that the default account contains no contacts, appointments, or tasks.
To select the default account on PC, open Windows Control Panel and click the “Mail” icon.
This will open email configuration window. Click “Data Files”. You will see a list of accounts. Select the account that contains your contacts and calendar and click “Set as default”. Close the Control Panel and restart Akruto Sync. Akruto Sync will synchronize the data from the account you selected to your phone.
How can I enable/disable sync of contacts/calendar/tasks?
On your phone, go to settings -> email+accounts. Tap the account you created for Akruto Sync (often called “Outlook”, or “0″ or “1″). You will see checkboxes that you can use to enable or disable sync of contacts, calendar and tasks.
Do I need to keep Akruto Sync window open in order to sync?
Yes. You need to make sure that Akruto Sync program is open in order to sync. You can minimize the window, but do not close it completely. The window opens automatically when your computer starts up. If you close Akruto Sync window you can re-open it by double-clicking Akruto Sync shortcut on your desktop.
How can I minimize Akruto Sync to the Clock Area, instead of Taskbar?
If you do not want Akruto Sync to take up space in the Taskbar, you can minimize it to the Notification Area (near the clock) using a third-party tool. There are many tools (both free and commercial) that will allow you do this. Use your favorite search engine to search for “Minimize to Tray”.
How can I switch Akruto Sync language?
Use the button in the lower left corner. Note that this only changes how Akruto Sync window is displayed. The data you synchronize can be in any language or a mixture of languages and use any characters (European accented characters, Japanese, Hebrew, Cyrillic, etc…)
Can I upgrade Akruto Sync?
Yes. The latest version of Akruto Sync is always available here. You do not need to uninstall the previous version, but you do need to close Akruto Sync if it is running. Your configuration settings are retained during upgrade.
I am in Jamaica. Why are some of my appointments shifted by an hour?
You probably set your time zone to US Eastern Time without Daylight Savings Time adjustment. Please change your time zone to “GMT-5 Bogota, Lima, Quito” both on your computer and on your phone. Your appointments will sync correctly.