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FAQ: How to sync Outlook with phones and tablets

General Questions about AkrutoSync

What can AkrutoSync do for me?

AkrutoSync lets you synchronize your contacts, calendar, tasks and notes between Outlook running on your PC and your smartphone, without relying on a cloud service.

Will AkrutoSync work with my phones and tablets?

AkrutoSync supports all Android phones and tablets (Samsung Galaxy S4/S3/S2, Samsung Galaxy Note 2, HTC One, Google Nexus, Motorola Droid Razr Maxx HD, LG Optimus G Pro and others), all iOS devices, including iPhone 6 and iPhone 6 Plus, and all Windows Phones (Nokia Lumia 1020 and others, HTC, Samsung Ativ, Huawei Ascend and others).

Although iPhone/iPod/iPad and Windows Mobile (the older Microsoft OS) are not officially supported, they work, too.

What versions of Windows does AkrutoSync support?

Akruto supports Windows 8, Windows 7, Windows Vista and Windows XP. Both 32- and 64-bit versions are supported. The tablet operating system Windows RT is not supported.

What versions of Outlook does AkrutoSync support?

Akruto supports all versions of Outlook from the very old Outlook XP to the latest Outlook 2013. Both 32- and 64-bit versions are supported.

Does AkrutoSync synchronize all past appointments?

Yes. AkrutoSync synchronizes all future and all past appointments. It does not limit you to two weeks or a month of past appointments or have any other arbitrary limit.

Do I need a Hotmail, Windows Live, or Google account to access my outlook data on my mobile device?

No. AkrutoSync does not rely on Hotmail, Windows Live, or Google. Your phone connects directly to your computer over your home WiFi or your wireless carrier network.

Is there a monthly fee?

No. AkrutoSync is a piece of software. You pay once for the license, install AkrutoSync on your own computer and use it.

Can I access my data on my phone when I am in an area with no cellular signal?

Yes. Your phone has a copy of all your contacts, calendar, tasks and notes.

If I lose my data, do you have a backup?

No. Your data never enters Akruto servers. Your phone connects directly to your computer to synchronize the data. However, Akruto makes it very easy for you to make backups of your data. All your data is stored in a single folder on your PC. Take a backup whenever you want, or sign up with an online service to back it up continuously.

What kinds of data can I use AkrutoSync for?

AkrutoSync can sync Outlook contacts, calendar, tasks and notes. To synchronize notes you need to install an app on your phone. Contacts, calendar and tasks do not require an app on the phone.

When I change my data on my smartphone, is the change reflected in Outlook?

Any changes you make on your smartphone are synchronized to Outlook.

When I change my data in Outlook, is the change reflected on my smartphone?

Any changes you make in Outlook are synchronized to your smartphone.

Does AkrutoSync support Outlook categories?

When transfering your data to and from your phone, AkrutoSync will preserve all category information. However, keep in mind that the built-in People and Calendar apps in the Windows Phone do not display categories. The phone does store categories internally, but does not display them. Categories will still appear in Outlook on the PC and will be preserved no matter how many times you edit the item on the phone or in Outlook.

What happens when my computer's IP address changes?

AkrutoSync relies on your computer’s IP address in order to transfer data between your computer and your phone. When your computer’s IP address changes, AkrutoSync detects the change and guides you through a re-configuration process (an abbreviated version of initial configuration). If this happens frequently, you may want to configure your router to always give your computer the same address. To do this, point your web browser to your router, log in and look for an option called “DHCP reservation” or “Address reservation”. Note that this is not required in order to use AkrutoSync.

What is the Free Trial version of AkrutoSync?

You can try a fully functional version of AkrutoSync free of charge for 7 days. When you pay for AkrutoSync, you receive a registration code, which you can enter into your Free Trial version of AkrutoSync to convert it to the Paid version.

I have a lot of Contacts and a busy Calendar. Is AkrutoSync for me?

AkrutoSync has no limit to the number of contacts or calendar entries it can synchronize.

Can AkrutoSync sync over USB?

AkrutoSync cannot sync over USB. The two options available are syncing over the local area network (LAN) or via the Internet. If you are concerned with security, please note that all network communication is done over an SSL encrypted link. Also note that if you choose the option to sync over LAN, your data does not even pass through the Internet. You can connect your phone to your LAN by whatever means your phone allows, WiFi being the most common one.

For AkrutoSync Users

I just set up AkrutoSync. I can see the contacts in my phone, but where are my calendar events?

Because events can be sent to your phone in any order, your most recent events may still be synchronizing. Please wait for the first sync to finish. When calendar sync status in AkrutoSync window says “success” or “no change”, you should see all your events in your phone calendar. You may wish to force a sync to speed up the process.

How do I get AkrutoSync work with my iPhone, iPad or iPod?

As of AkrutoSync 4.0 iOS devices are officially supported. When AkrutoSync asks you to select your device type, select iOS and follow on-screen instructions.

I get error code 80072efd. How can I fix it?

This error code means that the phone tried to synchronize your data, but was unable to connect to your computer. This could be because the phone was out of range of your Wi-Fi router, or because the phone turned off Wi-Fi in order to conserve battery (the phone does this automatically, without even letting the user know). If you are able to start a sync manually (as explained in this question), you can ignore this error code.
If you are not able to start a sync manually
•   Make sure that AkrutoSync program is running on your PC. If it is not, you can start it by double-clicking a shortcut on your desktop. You can minimize the window, but do not close it.
•   Verify that there are no errors displayed in the AkrutoSync window.
•   If you chose the Wi-Fi sync option, verify that your phone is connected to your Wi-Fi network.
•   If you recently made changes to your network, they may be the reason your phone is not able to connect.
•   If you installed new firewall software on your computer, you need to configure it to allow AkrutoSync to use the network (as explained in the “I am unable to load a web page” question).

How do I force a sync?

You can force a sync whenever you want. Make sure that AkrutoSync program is running on your PC. If it is not, you can start it by double-clicking a shortcut on your Desktop. Then

Windows Phone: On your phone, go to “Settings”, then “email+accounts”. Touch and hold the account you created for AkrutoSync. Touch “sync”.

Android: On your phone, go to “Settings”, then “accounts”, then “Microsoft Exchange” or “Corporate”. Touch the account you created for AkrutoSync. Touch “sync now”.

iOS: As is often the case with Apple products, Apple worked hard to make the device do the right thing on its own, without any user intervention. Nor did they give users control over how often sync happens or a way to force it. In our testing we almost never had to “force” a sync. If you do find yourself in s situation when you need to force a sync, open the corresponding app (open Contacts to sync contacts, Calendar to sync the calendar, etc). The app will start syncing data within a few seconds.

How do I synchronize data from my phone to my PC?

When you are adding a new Contact, Appointment or Task on your phone, you can choose whether to synchronize it with AkrutoSync or something else (for example with Google or Windows Live). If you do not see your new Contact, Appointment or Task in Outlook, this may be because you are synchronizing them with Google or Windows Live.

To add a new appointment, open the Calendar app on the phone. Tap the plus sign in the calendar. The phone will show a screen for entering your new appointment. The first and second lines let you enter the subject and location for your new appointment. The third line lets you select a calendar (or account) for your new appointment. You need to tap on this line to see a list of accounts and select the account that was created for AkrutoSync. Then finish entering your appointment information. This appointment will be synchronized with Outlook using AkrutoSync. Similarly, when adding a Contact or a Task, tap the plus sign at the bottom of the screen and select the account that was created for AkrutoSync.

I get an error saying that port 443 is in use. What should I do?

If you are using Skype, then open Skype and select Tools->Options->Advanced; go to ‘Connections’ tab and uncheck the checkbox for ports 80 and 443. If you have Microsoft IIS (Internet Information Server) running on your computer, the open Control Panel -> Advanced -> Services, disable Internet Information Server and reboot the computer. If you do not know what program is using port 443, you can use a free tool from Microsoft, called TCPView (http://technet.microsoft.com/en-us/sysinternals/bb897437.aspx) to determine which program uses the port. In TCPView, sort by ‘Local Port’ column and find 443 or https. Then stop or disable the program using this port.

I am unable to load a web page on my phone to configure AkrutoSync. What should I do?

If you are using a third-party (Norton, McAfee, etc…) firewall on your computer, you need to configure it to allow AkrutoSync to use the network. AkrutoSync accepts incoming network connections on ports 443, 80 and 54321, although most firewalls do not require you to know these numbers.

Akruto says that sync is successfull, but I don't see my contacts, appointments and tasks on my phone. Why?

Outlook on your PC maintains one or more accounts, where contacts, calendar and tasks are stored. AkrutoSync synchronizes your default account with the phone, which may not be what you want. It is even possible that the default account contains no contacts, appointments, or tasks.
To select the default account on PC, open Windows Control Panel and click the “Mail” icon.
This will open email configuration window. Click “Data Files”. You will see a list of accounts. Select the account that contains your contacts and calendar and click “Set as default”. Close the Control Panel and restart AkrutoSync. AkrutoSync will synchronize the data from the account you selected to your phone.

How can I enable/disable sync of contacts/calendar/tasks?

On your phone, go to settings -> email+accounts. Tap the account you created for AkrutoSync (often called “Outlook”, or “0″ or “1″). You will see checkboxes that you can use to enable or disable sync of contacts, calendar and tasks.

Do I need to keep AkrutoSync window open in order to sync?

Yes. You need to make sure that AkrutoSync program is open in order to sync. You can minimize the window, but do not close it completely. The window opens automatically when your computer starts up. If you close AkrutoSync window you can re-open it by double-clicking AkrutoSync shortcut on your desktop.

How can I minimize AkrutoSync to the Clock Area, instead of Taskbar?

If you do not want AkrutoSync to take up space in the Taskbar, you can minimize it to the Notification Area (near the clock) using a third-party tool. There are many tools (both free and commercial) that will allow you do this. Use your favorite search engine to search for “Minimize to Tray”.

How can I switch AkrutoSync language?

Use the button in the lower left corner. Note that this only changes how AkrutoSync window is displayed. The data you synchronize can be in any language or a mixture of languages and use any characters (European accented characters, Japanese, Hebrew, Cyrillic, etc…)

Can I upgrade AkrutoSync?

Yes. The latest version of AkrutoSync is always available here. You do not need to uninstall the previous version, but you do need to close AkrutoSync if it is running. Your configuration settings are retained during upgrade.

How do I sync Outlook with multiple devices?

AkrutoSync guides you through setting up sync with the first device. To add another device, you need to know the user name and password that you created for AkrutoSync. The user name is displayed in AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option.
Once you know the user name and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same user name and password that you noted above.

Can I use the "Swipe" unlock method to unlock the screen on my Android phone?

Yes. When you are setting up sync with your Android phone, choose not to import the SSL certificate. If you import an SSL certificate, Android requires a secure screen unlock option, such as a password or a pattern. This is a feature of the Android OS and cannot be changed by Akruto.

If you already imported Akruto SSL certificate and want to go back to swipe unlock, please follow these steps.

  1. Sync your phone, so that Outlook is up to date.
  2. Delete from your phone the account that you created for AkrutoSync. This will also delete from your phone contacts, calendar events and tasks. This is OK, because Outlook is up to date.
  3. Find the “clear credential storage” option on your phone. Android menus vary a lot from phone to phone, but this option is usually somewhere under settings -> security. Clear the credential storage. This deletes from your phone all SSL certificates that you imported. Certificates that are installed at the factory will remain on your phone.
  4. Find the screen unlock setting on your phone. this option is usually somewhere under settings -> lock screen. Change the screen unlock method to swipe.

How can I switch between syncing over Wi-Fi to syncing over the Internet or the other way around?

If you set up AkrutoSync to sync over your home network (Wi-Fi), but later change your mind and want to sync over the Internet; or if you set it up to sync over the Internet and want to change to Wi-Fi, you can do it by following these steps.

  1. Sync your phone, so that Outlook is up to date.
  2. Delete from your phone the account that you created for AkrutoSync. This will also delete from your phone contacts, calendar events and tasks. This is OK, because Outlook is up to date.
  3. Click the “Configure AkrutoSync” link in AkrutoSync and choose the “Configure Again” option. Ignore the warning about hard-resetting your phone (it is enough to delete the old account from your phone). Follow on-screen instructions to set up sync again.

I am in Jamaica. Why are some of my appointments shifted by an hour?

You probably set your time zone to US Eastern Time without Daylight Savings Time adjustment. Please change your time zone to “GMT-5 Bogota, Lima, Quito” both on your computer and on your phone. Your appointments will sync correctly.