How to sycn after upgrading to a new device?

Hello Ramon,

Thank you for contacting us today.

You can set up the sync to work with as many devices as you want. To do so, please follow these instructions:
To add another device, you need to know the username and password that you created for AkrutoSync. The user name is displayed in the AkrutoSync window. If you do not remember the password, click Configure AkrutoSync and select the Change password option. Once you know the username and password, click Configure AkrutoSync and select the Configure again option. Ignore the warning about hard-resetting your device (because you are not adding the same device again). Follow on-screen instructions to add your new device. When asked to create a user name and a password, specify the same username and password that you noted above.

When setting up the new phone for AkrutoSync, please make sure that the Outlook on your computer have all the latest data.

If your phone has all of your Outlook contacts, calendars then you can export them and then import them to Outlook before clearing your phone of this data. One of the steps in the configuration was to clear the phone of data. The reason this step is there is primarily to prevent duplicates but also because AkrutoSync cannot sync your existing data from the phone to Outlook. This is because the existing data on the phone is saved under a different account like Google for example. Data cannot jump from one account to the other. You would have to export those contacts out of the phone and remove them from the phone. Then import the contacts into Outlook and AkrutoSync will sync them with your phone but now they will be saved under the Exchange account that was created for AkrutoSync. This will ensure the two way synchronization

Here is a link that may help with exporting data http://www.akruto.com/backup-phone-contacts-calendar/ Once you have the existing contacts imported in Outlook then you can start configure AkrutoSync so the information from Outlook will then sync back to your phone. After the initial sync, anything added, edited, deleted from your phone will now sync to Outlook and vice versa.

I hope this helps!

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync

Hello Ramon,

Thank you for the information that you shared.

If you do not remember the password that you used for setting up your first phone with your computer, we highly suggest that you do a reconfiguration for both phones.

Doing a password change process for iOS device, may cause a desync. With this said, the safer approach would be reconfiguration.

For the reconfiguration, start with your first phone:

Remove the account from the phone and configure it again. When you remove the account from the phone, it will remove all contacts, calendar, tasks and notes that were once synced but before you do, please make sure that Outlook has the latest data. (Contacts, Calendars, Tasks and Notes)

After you do this, in AkrutoSync click configure AkrutoSync and then select configure again. You may ignore the warning about wiping the phone. Be sure to select the folders that contain the data which you want to sync. Also, let the first sync finish all the way before you create any test appointments.

Once the sync is finished with the first phone, you can proceed the reconfiguration process for the second phone. Make sure that you use the same username and password for the second phone.

Let us know how this setup goes.

Regards,
Raphael Gonzales
Technical Support Specialist
AkrutoSync